Server Version#: 1.25.3.5409
Player Version#:
I am running plex media server in synology NAS (DSM7.0), and all video files are keeping in a folder named ‘videos’. However, part of files can’t be found in the plex server although they are in the folder.
I ever upgraded the server to the latest, scan the library and synchronize the metadata for many times, but still not working. Please share if you have any idea about this problem, thanks!
I have two different situation for this problem.
1. All video files with the same format under a sub-folder can’t be displayed and found completely in plex media server, and I share the file information for your reference.
General
Complete name : \My Nas\Video\Moives\Rick and Morty\Rick.and.Morty.S01E01.1080p.NF.WEBRip.CHS-HAN.mp4
Format : MPEG-4
Format profile : Base Media
Codec ID : isom (isom/iso2/avc1/mp41)
File size : 500 MiB
Duration : 22 min 19 s
Overall bit rate mode : Constant
Overall bit rate : 3 129 kb/s
Writing application : ShanaEncoder
Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : Main@L5.1
Format settings : CABAC / 1 Ref Frames
Format settings, CABAC : Yes
Format settings, Reference fra : 1 frame
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 22 min 19 s
Bit rate mode : Constant
Bit rate : 3 000 kb/s
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 23.976 (24000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.060
Stream size : 479 MiB (96%)
Codec configuration box : avcC
Audio
ID : 2
Format : AAC LC SBR
Format/Info : Advanced Audio Codec Low Complexity with Spectral Band Replication
Commercial name : HE-AAC
Format settings : Explicit
Codec ID : mp4a-40-2
Duration : 22 min 19 s
Bit rate mode : Constant
Bit rate : 128 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 23.438 FPS (2048 SPF)
Compression mode : Lossy
Stream size : 20.4 MiB (4%)
Language : English
Default : Yes
Alternate group : 1
2. All files with the same format in a sub-folder, but some are displayed, and some are disappeared in plex media server.
The file information that are disappeared:
General
Unique ID : 221503461939770549799929223846097521359 (0xA6A403D7ED23A7B1B94E8AA887B30ACF)
Complete name : \My Nas\Video\Moives\house.of.cards.2013.s01e01.1080p.bluray.x264-rovers.mkv
Format : Matroska
Format version : Version 4
File size : 3.97 GiB
Duration : 55 min 57 s
Overall bit rate : 10.2 Mb/s
Encoded date : UTC 2013-05-26 09:10:08
Writing application : mkvmerge v6.1.0 (‘Old Devil’) built on Mar 2 2013 14:32:37
Writing library : libebml v1.3.0 + libmatroska v1.4.0
Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4.1
Format settings : CABAC / 4 Ref Frames
Format settings, CABAC : Yes
Format settings, Reference fra : 4 frames
Codec ID : V_MPEG4/ISO/AVC
Duration : 55 min 57 s
Bit rate : 8 644 kb/s
Width : 1 920 pixels
Height : 960 pixels
Display aspect ratio : 2.000
Frame rate mode : Constant
Frame rate : 23.976 (24000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.196
Stream size : 3.30 GiB (83%)
Title : X264
Writing library : x264 core 133 r2334 a3ac64b
Encoding settings : cabac=1 / ref=4 / deblock=1:0:0 / analyse=0x3:0x133 / me=umh / subme=7 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=0 / chroma_qp_offset=-2 / threads=18 / lookahead_threads=3 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=1 / b_bias=0 / direct=1 / weightb=1 / open_gop=0 / weightp=2 / keyint=250 / keyint_min=23 / scenecut=40 / intra_refresh=0 / rc_lookahead=40 / rc=2pass / mbtree=1 / bitrate=8644 / ratetol=1.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / ip_ratio=1.40 / aq=1:1.00
Language : English
Default : Yes
Forced : No
Audio
ID : 2
Format : DTS
Format/Info : Digital Theater Systems
Codec ID : A_DTS
Duration : 55 min 57 s
Bit rate mode : Constant
Bit rate : 1 509 kb/s
Channel(s) : 6 channels
Channel layout : C L R Ls Rs LFE
Sampling rate : 48.0 kHz
Frame rate : 93.750 FPS (512 SPF)
Bit depth : 24 bits
Compression mode : Lossy
Stream size : 604 MiB (15%)
Title : DTS
Language : English
Default : Yes
Forced : No
Menu
00:00:00.000 : en:00:00:00.000
00:04:59.299 : en:00:04:59.299
00:11:28.062 : en:00:11:28.062
00:20:00.908 : en:00:20:00.908
00:30:52.559 : en:00:30:52.559
00:40:10.158 : en:00:40:10.158
00:49:55.451 : en:00:49:55.451
00:53:43.554 : en:00:53:43.554
The file information that can be found:
General
Unique ID : 204591162387398327472602567967213910255 (0x99EAD318FA701ABCA3A183F12B9078EF)
Complete name : \My Nas\Video\Moive\house.of.cards.2013.s02e01.1080p.bluray.x264-rovers.mkv
Format : Matroska
Format version : Version 4
File size : 3.97 GiB
Duration : 49 min 24 s
Overall bit rate : 11.5 Mb/s
Encoded date : UTC 2014-05-30 15:42:25
Writing application : mkvmerge v6.2.0 (‘Promised Land’) built on Apr 28 2013 12:22:01
Writing library : libebml v1.3.0 + libmatroska v1.4.0
Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4.1
Format settings : CABAC / 4 Ref Frames
Format settings, CABAC : Yes
Format settings, Reference fra : 4 frames
Codec ID : V_MPEG4/ISO/AVC
Duration : 49 min 24 s
Bit rate : 9 990 kb/s
Width : 1 920 pixels
Height : 960 pixels
Display aspect ratio : 2.000
Frame rate mode : Constant
Frame rate : 23.976 FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.226
Stream size : 3.37 GiB (85%)
Writing library : x264 core 142 r2431 ac76440
Encoding settings : cabac=1 / ref=4 / deblock=1:0:0 / analyse=0x3:0x133 / me=umh / subme=7 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=0 / chroma_qp_offset=-2 / threads=12 / lookahead_threads=2 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=1 / b_bias=0 / direct=1 / weightb=1 / open_gop=0 / weightp=2 / keyint=250 / keyint_min=23 / scenecut=40 / intra_refresh=0 / rc_lookahead=40 / rc=2pass / mbtree=1 / bitrate=9990 / ratetol=1.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / ip_ratio=1.40 / aq=1:1.00
Language : English
Default : Yes
Forced : No
Audio
ID : 2
Format : DTS
Format/Info : Digital Theater Systems
Codec ID : A_DTS
Duration : 49 min 24 s
Bit rate mode : Constant
Bit rate : 1 509 kb/s
Channel(s) : 6 channels
Channel layout : C L R Ls Rs LFE
Sampling rate : 48.0 kHz
Frame rate : 93.750 FPS (512 SPF)
Bit depth : 24 bits
Compression mode : Lossy
Stream size : 533 MiB (13%)
Language : English
Default : Yes
Forced : No
Menu
00:00:00.000 : en:00:00:00.000
00:02:49.044 : en:00:02:49.044
00:09:28.902 : en:00:09:28.902
00:20:55.588 : en:00:20:55.588
00:29:49.121 : en:00:29:49.121
00:39:01.798 : en:00:39:01.798
00:47:06.032 : en:00:47:06.032
