Cant transcode video - ERROR Occured

[ChuckPa]

Apologies, I didn’t know you have a Nvidia GPU for other things.

I’ve seen cases where unsuspecting folks load everything they saw on YouTube in hopes it would work without, unfortunately, understanding what’s happening.

For this case,

1. You have the iGPU
2. It is a RaptorLake
3. PMS is seeing it.
4. The container is running in Privileged mode. (Important)

The only thing left I can think of

1. Stop the container
2. Go to where Plex Media Server is (under /config)
3. Remove the Drivers directory and the Codecs directory.
4. Start the container again.
5. PMS will download the drivers and codecs again as you start transcoding.

[jach0o]

Did this as also removed apps Intel CPU top and GPU statistics still same error I don’t know where to check those transcoder settings/debugging info

[jach0o]

I’ve replaced motherboard on my unraid construction - now Asus x790 Proart issue persists.

Removed secondary gpu also, removed NVIDIA driversa also.

But… when i force lower quality to phone it works… to TV its not…

[ChuckPa]

Server logs ZIP file please which captures it failing?

[jach0o]

debug level enabled or verbose ?

[ChuckPa]

DEBUG on, VERBOSE off please

[jach0o]

working hw on phone

and

and log:

Plex Media Server Logs_2025-12-15_00-36-44.zip (1.1 MB)

[jach0o]

Ok….. THIS WAS MY BAD.

I didn’t noticed that on tv video qualoity is set to maximum and it wasnt trying to transcode but just forcing 4K. After adapting to fullHD it started working as it should

[jach0o]

Again got this issue, but settings are correct. May I ask to revise log again ?

Plex Media Server Logs_2026-03-02_00-59-27.zip (4.5 MB)