I’ve searched all over and haven’t found a solution to this issue. I’m fairly new to this so bear with me.
I run Plex server from my house and have my parents as a managed user at their house. I have a photo library consisting solely of pictures from my dad’s recent vacation to Boston. I uploaded his pictures and videos from his Samsung Galaxy phone to their own respective folders, following the proper naming procedure outlined by Plex.
I share only select libraries and folders with them. All photos and videos from his 2016 trip show up for him. He recently took another trip this year and wanted those photos and videos on Plex as well.
I added those photos and videos in the same manner as I did for 2016. His 2017 videos show up just fine once I marked them to share.
For some reason, the 2017 photos will NOT show up for him. They do show up for me however.
I’ve tried every combination of reorganizing the photos, changing the folder structure, scanning folders, renaming photos as if they were from 2016, combining all photos into just one folder, etc.
Nothing worked. There are 110 photos from 2016 and 60 from 2017. On my end I can see all 170 and on his it will only ever show the 110.
I’m going nuts trying to understand why this is happening. I started to think it might be the actual JPEG files themselves. His 2017 photos are all between 5 to 8 MB each, while the 2016 photos are 2 to 3 MB each. I’m not sure if there is something wrong with the metadata or something. But again, they show up for me, not for him.
Help!
