Hi there
Since some time (relatively long time) I experience an issue while watching certain TV Shows or Movies on my Apple TV or my Macbook in the Plex App. Playback is choppy / lagging and not synced with sound (video seems to be slower). I don’t know what the issue could be, but it seems like I only experience this on certain high quality video files, often HEVC (4K, possibly with HDR only, I am not sure).
Video of the issue (only available until August 30th): TolCloud
(Password: plexissue2024)
On my windows client, they are fine. I also ruled out a network issue, because the issue still persists after having them downloaded. But when opening the downloaded files with another player, the playback is fine on the Mac, too.
I waited now for months for this issue to be fixed, but nothing happened, some files still display this strange behaviour.
Thank you very much for your help.
Server Version#: 1.40.4.8679
Player Apple TV Version#: 8.38.1 (8966)
Player Mac Version#: 1.98.1.203-b72a7bf2
I have attached all logs and screenshots of a file that i am experiencing this issue with.
Mac Plex Client Logs.zip (648.1 KB)
Apple TV Plex Client log.zip (836.1 KB)
Plex Media Server Logs.zip (3.7 MB)
