Hello plex forum,
I have had a problem for a while that I can’t resolve.
My Plex account has always been linked with my Charter account, but in the meantime I changed internet provider and they dropped my Charter account. I went with my Gmail account and now cannot change the connection via this method because the old address (Charter) is still activated there …
I also can’t link with Gmail or my Icloud account in plex.tv
Could someone help me?
Thank you, James
You do not need access to the Charter e-mail account to change the e-mail address associated with your Plex account.
You do need to know the Plex account password.
Go to Account Settings, enter the desired e-mail address, and the Plex account password.
You will receive an e-mail at the new address asking you to verify the change.
Once verified, you can login to your Plex account using the new e-mail address. Use “Continue with Email,” not Continue with Google/Apple/Facebook.
If the process does not work for some reason, contact the Plex Billing department. Link at the bottom of this web page.
I tried to changed the password and it shows its invalid. This has not been changed since a couple of years ago.?
Just to. note that I have lifetime access to Plex.
You must know your current password to change it or to change the e-mail address associated with your Plex account.
Contact the Plex billing department.
Okay I will contact the billing department.
Thanks for your help. l
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