Change account email doesnt work

Hello plex forum,

I have had a problem for a while that I can’t resolve.

My Plex account has always been linked with my facebook account, but in the meantime I changed my email address on Facebook and now cannot change the connection via this method because the old address is still activated there …

I also can’t link with Gmail or my Icloud account :frowning:

Could someone help me?

Thank you, Nicolas

Best start w/ having a look at the related support article.

Hello Tom,

Thanks for you reply.

I have already followed the procedure on this … I still have my **@hotmail.fr address displayed, whereas I would like to change with a **@gmail.com

Nothing works…

Can you link your Google account to the Plex account without changing the e-mail address first?

see “Adding Google, Facebook, or Apple to an Existing Plex Account” → “Different Email Address from Your Plex Account” in the support article linked above.

Hello Tom,

I succeeded with google, so my email **@gmail.com

On the other hand, I still have in my account the display **@hotmail.fr :frowning:

Thanks again !

@dngraphisme I see you removed the facebook auth. so you should be able to change the email on that page now.

Hello !

Still not … And I try to connect with my login @gmail.com in private nav and nothing helps …

I’m going crazy :confused:

I have never created an account with my @ gmail.com

Always identify with facebook …

Thanks

@dngraphisme looks like there was an account created with the gmail in 2019. I changed the email on it to something generic and made sure it was disabled so you should be able to make the change now

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YEESS finally ! Thank you very much for your help … It’s been going on for 1 year and a half ^^ ’

Regards, Nicolas :slight_smile:

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