Change plex password and cannot see my server

Plex Media Server
,
1

Server Version#:latest
Player Version#:latest
Server Log Snippet
Jul 21, 2025 12:19:44.999 [22636829440824] INFO - Crash Uploader - Platform: Linux ServerUUID: removed this since it my sensitive UserId: my@email.com Version: 1.41.9.9961-46083195d
Jul 21, 2025 12:19:45.000 [22636829440824] INFO - Pre-processed minidump directory: /config/Library/Application Support/Plex Media Server/Crash Reports/1.41.9.9961-46083195d
Jul 21, 2025 12:19:45.000 [22636829440824] INFO - Post-processed minidump directory: /run/plex-temp
Jul 21, 2025 12:19:45.032 [22636841543688] INFO - Crash Uploader - Processing Complete.

That was form the /mnt/user/appdata/plex/Library/Application Support/Plex Media Server/Logs Directory

From the docker click log
───────────────────────────────────────
Linuxserver.io version: 1.41.9.9961-46083195d-ls273
Build-date: 2025-07-15T15:38:30+00:00
───────────────────────────────────────

Setting permissions on /transcode
**** Server already claimed ****

#####################################################

Login via the webui at http://:32400/web

and restart the container, because there was no

plex token found in the preference file

#####################################################

[custom-init] No custom files found, skipping…
Starting Plex Media Server. . . (you can ignore the libusb_init error)
[ls.io-init] done.
Critical: libusb_init failed

I recently changed my plex password this morning and lost connection to my plex.
I have been looking for a solution such as re-claiming my server (ie plex.tv/claim, etc…)
with no luck. I have tried removing suggested key values form the Preferences.xml and still no luck. [I have since copied the Preferences.xml back to get things back as they were for more troubleshooting.)
I can see another plex that has been shared to me; but not my own.
Thanks for any suggestions.

2

It thinks it’s claimed but the token isn’t matching (new password = new token)

Easiest way to do this (if you’re text editor savvy)

  1. Stop container
  2. Find Preferences.xml in the filesystem
  3. using your favorite Linux text editor
  4. Remove:
  • PlexOnlineUsername
  • PlexOnlineEmail
  • PlexOnlineHome
  • PlexOnlineToken
  1. Save and start PMS
  2. Now, with PMS on same subnet, you can open and claim it via Plex/web

If on a different subnet, let me know. there are claim tools.

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