I have logged out of all of my devices and created a new password but now I cannot access my servers.
Iām getting the same thing, closed out the plex media server, logged back in, got a warning I needed to log into the account. It accepted the new password, now my server shows offline. Exited and logged back in, showed server needed to be claimed, was unable to do so after multiple attempts. Iām going to guess their hosted servers are getting hammered with everyone trying to reset/claim over and over.
Scroll down halfway here and there are instructions guiding you on how to reclaim the server.
Still canāt claim my server even trying to connect locally, logged out, stopped the PMS server, rebooted, tried againā¦ seems to be a loop
1 Like
Same issue here. Running Plex in a Docker container on a Linux host.
Iām having same issue.
EDIT/UPDATE
I was able to āreclaimā my server by going to the http address. NOT https.
Blockquote
Perhaps you have Plex Media Server running on a NAS device or a different computer on the same local network, though. In this case, open a browser window and go to http://server.local.ip.address:32400/web (e.g āhttp://192.168.1.5:32400/webā)
Blockquote
1 Like
Same issue here - Docker
Same issue. Running Plex on FreeBSD. Iāve tried the steps in Why am I locked out of Server Settings and how do I get in? | Plex Support without success.
Never even received my password email. This is ridiculous.
You people spent all your time on useless new features and neglected basic security of your company.
The same here, except I use Firefox (103.0) to access my server with local IP and https protocol.
An error occurred during a connection to XXXXXX:32400. PR_END_OF_FILE_ERROR
I too have lost access to my server after password reset. Running PMS on Synology. After restarting server, logged into the web app locally, i donāt even see the Claim Server option in Settings.
Same, running Docker
The fix I used for same problem:
In this case, open a browser window and go to **http**://server.local.ip.address:32400/web (e.g āhttp://192.168.1.5:32400/webā)
Note - donāt use the encrypted link, just plain http.
From this support article: What if Your Plex Account Requires a Password Reset? | Plex Support
Tried rebuilding the docker container use the PLEX_CLAIM option with a claim code, still canāt access my own server.
Same issue with me. synology nas. changed password on master account lost access to my plex media server. tried to connect media server to a different account and plex.tv will not recognize my media server any longer. .
Struggled with same issues being unable to claim server (unraid docker version) for last couple hours after password change. Finally fixed on my end by getting a new claim token from https://www.plex.tv/claim/ and then entering the value into the unraid docker container variable PLEX_CLAIM. Restarted server and immediately had access again.
Hoping this helps someone who was as frustrated as Iāve beenā¦
1 Like
IF YOU ARE RUNNING A CUSTOM DOCKER NETWORK, TRY THIS!
- Install a Firefox Docker (available on the unRAID AppStore) and add it to the same network as Plex
- Navigate to ip:32400/web from the Firefox docker
- Should be able to claim your server now
1 Like
In the end I had to delete the Preferences.xml, couldnāt just edit out entries related to online. Then I had to re-invite / share to all users again. Bit of a pain.
Solved for me:
- Stopped container
- Edited preferences.xml to add allowedNetworks=āw.x.y.z/255.255.255.0ā (replace with appropriate subnet)
- Got a new claim code from Claim | Plex
- Edited the docker yaml file with new PLEX_CLAIM code
- Rebuilt the container
- Claimed the server
Iām not sure which part did the trick, but I seem to be in.
Good luck!
soā¦ any tips for if youāre not using docker? Iām running PMS on synology. If I use the http://plexlocalserverip/32400/web it allows me āinā on a website with the discover sources, but if I select my server, it just tells me Not Allowed and that I donāt have accessā¦ no place to do a reclaim or enter a reclaim code 
