I bought a VPS few weeks ago and setup different services. Everything was find until I finally setup my plex server on it. The videos were laggy because I didn’t take a server with enough power.
So I took a better on with an i5 instead of an Atom.
I re-setup everything and erase my old server.
When I go through the web app, the service told my that there is an unclaimed server. But I cannot do anything to claim and access it.
I look around for a day to find out but I still get stuck.
Can you connect to the new server directly through url http://localhost:32400/web
Or the local ip of the server instead of localhost
If you can, then you need to select settings, server, general
And sign the server to your plex.tv account
I remove my old server from the plex web service and now it keeps looking for a server without success.
I have access to my web service with my_ip:32400/web/
Could be restriction for new forum joiners before edits allowed -
so this is a server connected directly to the Internet with no local network
Is it signed in ? Your screenshot is of the remote access page and not the general setting page
Ok that’s good now…
I think I got some cookie problems because I disconect my account from everywhere, clean up my browser and logged in the app and now I got the remote access and everything. I think my browser got some information from my old server and tried to do somehting with the new IP of the server plex is installed.
I also had this problem. The way I fixed it was to sign out on the webpage. Go to http://my-ip:32400/web
Go to the top right hand corner there is the icon for your username you are logged in as. Click it and go to the very bottom where it says sign out. You will then be able to go to the general settings tab and enter your username and password and hopefully log in.
@clint.street said:
I also had this problem. The way I fixed it was to sign out on the webpage. Go to http://my-ip:32400/web
Go to the top right hand corner there is the icon for your username you are logged in as. Click it and go to the very bottom where it says sign out. You will then be able to go to the general settings tab and enter your username and password and hopefully log in.
I hope this helps anyone else having this issue.
That would definitely be needed to be done if the Plex Web App session was not signed in to the server admin plex.tv account
I’m bumping this old topic because my issue is pretty similar but different at the same time. I’m running a fairly recent version of PMS on FreeNAS 9.10.
I had a user who complained about not seeing my media when they sign into plex.tv so I hopped on my server and thought I would sign out and then sign back in. Upon signing out, I was unable to sign back in. So I then restarted the Plex Jail in FreeNAS. I went directly to the IP, http://serverip:32400/web and clicked on my user icon. I then only get the list of severs shared with me. I have guest access enabled, so I switched users and clicked on the guest icon and get “No shared libraries”.
I’ve cleared the web cache and tried a different browser that I never access plex from.
Sorry for the bump guys, fixed my own issue. Needed to disable security on the Plex plugin to be able to get to it without signing into my Plex account. I think this is a requirement specific to FreeNAS.
@davidhasedge said:
Sorry for the bump guys, fixed my own issue. Needed to disable security on the Plex plugin to be able to get to it without signing into my Plex account. I think this is a requirement specific to FreeNAS.
If you mean you set Disable Remote Security to true, this is not advised. Your server would be open to the outside world and any one can get to your server through your public IP and Port.
If you need the server to be accessed remotely, then you need to find out how to setup port forwarding in a freenas jail environment, The use of Disable Remote Security is not recommended
There are issues with FreeNAS jail environments relating to loopback iP address not being available and that may affect posters and images - this issue can be overcome through use of VIMAGE
I know this is an old post, but I had this very same issue and this was one of the results that came up in TheGoog but without a definitive answer.
I may have the answer for anyone with a ReadyNAS at least!
Have you checked the ‘Default Gateway’ under network in the ReadyNAS Admin page?
For whatever reason, my ‘Default Gateway’ was incorrect. In fact it was empty.
So I entered the correct IP, which in my case was 192.168.1.? and then had to delete PLEX from several TVs before reinstalling it.
When PLEX was launched, I got the usual 4-digit PIN screen, validated it @ www.plex.tv/link and that was it!
IT WORKED!
Thanks from me goes out to a guy called Rogue66 on the ReadyNAS forums who had an issue with NTP and mentioned the ‘Default Gateway’ issue, which just made me think. So credit where credit is due.
