Claim Plex on VPS

General Discussions
1

Hello everyone,

I have a common problem of not being able to “claim” my server. I don’t have any problems when I do it from a laptop, but it blocks when I do it on a VPS, Linux or Windows server.

The subject has been discussed many times and I’ve tried various solutions to solve the problem:

  • reinstallation
  • cleaning the registry (under Windows server 16)
  • cleaning the Preferences.xml file (under Ubuntu)
  • Open Plex” in the Windows toolbar

I systematically encounter the same problem. No warning that it’s not possible to install Plex on a VPS server. I’ve tried all the solutions suggested on the forum.

Do you have any suggestions? I have Plex premium

Thanks for your help,

2

Windows on remote machines: New Claiming Requirement for Windows

Linux machines not in the local network: https://support.plex.tv/articles/200288586-installation/ “On a different network”

3

Many thanks Otto for your quick answer!

I followed the suggested steps, including “Method2.2” with the reg file to claim the server again.
I still get the same message:

“Not authorized
You do not have access to this server”.

Using the “setup Plex.html” link allows me to connect to the Plex application, but not to the server: I can’t set up my local server from this link.

with setupPlex.html

setupplex
setupplex481×638 141 KB

localhost

localip
localip796×594 85.2 KB

127.0.0.1

127ip
127ip845×592 71.1 KB

4

Where is the VPS hosted?

5

Hetzner
Nuremberg, Germany

6

That won’t fly. Hetzner cannot be used with Plex.

7

Oh, right…

That explains why I’ve been pulling my hair out for days…
Thanks a lot for the information!

Is there a list of non-compatible hosts?

8

This is currently the only one.

9

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