Claim server and Password change issue

Plex Media Server Desktops & Laptops
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hello,

I changed my password and now when I try to claim my server, it loads a screen with just a plex logo and it just sits.

I have uninstalled and reinstalled. no help
Whats weird is my ip is 198.168.xxxx but the home page is loading to whats below.
http://127.XXXX:32400/web/index.html
I have tried logging in and it gets stuck at the same page.
any help would be greatly appreciated

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did you get this resolved asI’m experiencing the same issue

also not sure when you originally posted this as says 27d ago (suggest april 2020) but the date on ticket is april 2019

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