Claim server RPI4 still impossible

Plex Media Server NAS & Devices
22

Don’t have backup, I edited it a couple mounth ago but I remember I restored it as it was before editing.

My preferences.xml file is filled after every entry except for “PlexOnlineToken” :

<?xml version="NOTEMPTY" encoding="NOTEMPTY"?>

ProcessedMachineIdentifier=“NOTEMPTY” AnonymousMachineIdentifier=“NOTEMPTY” MetricsEpoch=“NOTEMPTY” GlobalMusicVideoPathMigrated=“NOTEMPTY” AcceptedEULA=“NOTEMPTY” FriendlyName=“NOTEMPTY” PublishServerOnPlexOnlineKey=“NOTEMPTY” PlexOnlineToken=“EMPTY”/>

Does it look like a correct preferences.xml file ?

Thanks for your help

23

Nope.

Ref: https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/

Above says:

In your text editor, remove the following attribute/key pairs from the `Preferences.xml` file:
  * `PlexOnlineHome="1"`
  * `PlexOnlineMail="jane@example.com"`
  * `PlexOnlineToken="RanD0MHex1DecIm4LtoKeNheR3"`
  * `PlexOnlineUsername="ExampleUser"`

Looks like you instead just deleted the value for PlexOnlineToken and left the key

24

Ty, I’ll try tonight and give you a feedback.

But above says at the end of the post : PS: Just for the records, you need to remove ONLY the values between " ", no the whole parameter.

25

The whole parameter needs to go

26

:exploding_head: When I remove the whole parameter PlexOnlineToken=“” and reboot or “service plexmediaserver stop/start”, the parameter comes back by itself, empty as before :frowning: :frowning:

I tried without rebooting, not working either …

27

Above please

28

Here you are, thank you !

Plex Media Server Logs_2022-09-21_16-27-43.zip (1.2 MB)

29

From your log:

Sep 21, 2022 15:35:58.528 [0xb11a5c50] WARN - [HttpClient/HCl#3] HTTP error requesting GET http://plex.tv/pms/:/ip (6, Couldn't resolve host name) (Could not resolve host: plex.tv)

So check DNS and default router, and if okay, restart PMS service, not the PI, and then try again

30

Thank you ! That was a noobie error, sorry :frowning: My server is now claimed :smiley:

resolv.conf was broken, there were no nameserver.

dhcpcd.conf was alright, but I think that there might be a problem with my dhcpcd.service (it’s unfoundable, strange).

A huge thanks for your support !

1 Like
31

I think I found out the problem : That was OMV that was updating my resolv.conf file and erasing it after each reboot. I went in OMV admin page and set a static DNS for my system from there. Like this, OMV enter the correct nameserver in resolv.conf file after rebooting.

Thanks again !

32

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