Claiming Server and Signing In - We were unable to complete this request

Plex Media Server
1

Server Version#:1.2.3.3483-211702a9f
Windows 10 1909

Tried opening plex in the browser using localhost and I got this error “We were unable to complete this request.”

Did a little troubleshooting, tried deleting the registry keys for my username and rebooting, tried reinstalling the app from scratch but it seemed to retain some data

right now my server is still showing my libraries but it’s “unclaimed” and when I try to claim it I get that error which appears to be signin/credentials related

I get the same error when I click in the upper right and click “sign in”

I also tried doing it in private mode and trying other browsers

thank you

2

is it possible to get your server logs. ( you can message them to me). There is another user having a similar issue right now and want to see if I see the same sort of errors in logs.

some curl errors, and a time out like this below (filter on myPlex) if you want to look yourself

Oct 28, 2020 15:26:48.676 [11840] DEBUG - Request: [127.0.0.1:52224 (Loopback)] POST /myplex/claim?token=xxxxxxxxxxxxxxxxxxxxxxx (4 live) GZIP
Oct 28, 2020 15:27:01.813 [11840] DEBUG - MyPlex: Did token exchange for claim (returnCode: 408)
Oct 28, 2020 15:27:01.813 [11840] DEBUG - MyPlex: Got a token poked, let's act on it.```
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3

I did more troubleshooting. I figured I would try to start from scratch and rebuild my library.

I signed in on the public website and under settings and made sure I deleted all my sessions and devices.

I removed the program in control panel, deleted the whole registry key for plex, deleted the plex folder in appdata, in programfiles and programfiles x86 and anywhere else I could find anything that said plex

rebooted and reinstalled, getting the same error, now it is coming up upon launching the program (can’t get as far as an interface anymore)

I will message you the log

4

I think when I did my removals I only caught the plex folder in the appdata\roaming and not the appdata\local

I could be wrong

5

I’m having the same issue but on linux. Clean install, getting the same error when trying to sign-in:

We were unable to complete this request.
You will be redirected automatically.
6

Unfortunately there is another issue with sign in to local that popped up right now that is probably exacerbating the one you came to report. waiting on our devops guys who are working on it right now to fix that

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7

yeah that “We were unable to complete this request.” issue we are trying to fix

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8

Oh okay thank you!

9

Think we got this fixed with the “unable to complete request error” but you will likely need to clear cookies/site data from your browser.

I’m not sure if the claiming issue is related so please let me know if that is still an issue as well

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10

I had to set my library and settings back up from scratch, likely due to my aggressive removal. Seemed fine, started scanning, I see it’s chugging along. I try to go to the library and get this error

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11

Nevermind, I gave it a few more minutes and it looks like it’s okay again! Thanks for your help!

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12

@BigWheel Just wanted to hop in and say I was experiencing similar issues as this user at the time of issue creation. Everything has been resolved for me as well. Thanks, too!

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