New Setup - Errors Signing In and Claiming Server

[DMorton_pm_me]

Server Version#: 1.24.4.5081
OS: Windows 10 x64

A little history. I have been a Plex subscriber since about 2012. My payment plan was through Google though and I decided to move to the lifetime subscription which was only available through Plex directly. With that said, I decided to cancel my subscription there and sign up here directly to get the lifetime option. When doing so, my account credentials changed.

I uninstalled the software from my machine, cleaned the registry (CCleaner) and removed the legacy “…/appdata/local/Plex Media Server” folder by renaming the folder. I then reinstalled the software (Plex Media Server) from scratch by downloading the software (latest version) from the Plex website and logged in with my new credentials.

Since doing this I cannot claim my server and I get an error that says I have a problem signing in.

I have looked through several articles in the forums related to similar issues and tried a few of these solutions without success. Any help would be appreciated.

Note: The Plex Server software is being run on a Desktop computer directly with USB drives attached. I haven’t even gotten to the point of adding any USB folder connections as yet.

Logs and images attached below for reference.

Plex Media Server Logs_2021-10-02_14-57-17.zip (585.3 KB)

Articles Reviewed: (Did not help)
1 - https://support.plex.tv/articles/203841316-plex-media-server-can-t-sign-in-to-plex-account-or-be-claimed/

• (Time and Date is set correctly)

2 - https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/

• (Followed the instructions without success. Not all entries listed here existed on my end. (olny ‘PlexOnlineToken’ and it was blank.)

3 - https://support.plex.tv/articles/204604227-why-can-t-the-plex-app-find-or-connect-to-my-plex-media-server/

• (Followed instructions without success. Disabled VPN and Anti-Virus/Firewall completely to test without luck.)

I have also tried a ‘Repair’ and a ‘Reinstall’ without success.

[DMorton_pm_me]

I seem to have fixed the ‘Sign In Error’ but still did not solve the issue of claiming the server. See below for how the Sign-In error was handled.

Note: It does pop up randomly when trying to claim the server but not every time now.

[DMorton_pm_me]

Claiming the Server was still an issue. I never discovered a solution and received no replies. I eventually reformatted my computer, put a fresh install of Windows and then reinstalled the software. This worked but what a pain. Considering how many people have mentioned this issue, this should be resolved in future releases.