Claiming Server Issue

Plex Media Server NAS & Devices
1

I am having issues claiming my docker plex server. I have used both the official plex container and the linuxserver/plex container.

I am a plexpass user, I have tried the plexpass and public images.

I am using host networking.

I have tried with a claim key and also ssh tunneling in to try to claim it.

Each time I get the same result.

it never registers. When attempting to do it manually via SSH I get the result of a spinning button then it reverts back to the claim server button. I have verified that the container can resolve plex.tv.

Am I missing something??
version of plex is 1.13.0.5023

2

A bit of troubleshooting. It seems the issue is related to connectivity, I just don’t understand why.

From inside the container:

I can lookup www.plex.tv

root@FamilyMediaServer:/# nslookup www.plex.tv
Server:         127.0.0.53
Address:        127.0.0.53#53

Non-authoritative answer:
www.plex.tv     canonical name = www.plex.tv.cdn.cloudflare.net.
www.plex.tv.cdn.cloudflare.net  canonical name = plex4.wpengine.com.
plex4.wpengine.com      canonical name = lbmaster-95114.wpengine.com.
lbmaster-95114.wpengine.com     canonical name = cluster95-elbwpeel-1rcyft0q3nddc-1014054933.us-east-1.elb.amazonaws.com.
Name:   cluster95-elbwpeel-1rcyft0q3nddc-1014054933.us-east-1.elb.amazonaws.com
Address: 52.5.129.114
Name:   cluster95-elbwpeel-1rcyft0q3nddc-1014054933.us-east-1.elb.amazonaws.com
Address: 34.239.83.71

I can contact www.plex.tv

root@FamilyMediaServer:/config# curl -X POST -vvvv -H 'X-Plex-Client-Identifier: <MyClientID>' -H 'X-Plex-Product: Plex Media Server'-H 'X-Plex-Version: 1.1' -H 'X-Plex-Provides: server' -H 'X-Plex-Platform: Linux' -H 'X-Plex-Platform-Version: 1.0' -H 'X-Plex-Device-Name: PlexMediaServer' -H 'X-Plex-Device: Linux' "https://www.plex.tv/api/claim/exchange?token=<UsedToken>"
  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                 Dload  Upload   Total   Spent    Left  Speed
  0     0    0     0    0     0      0      0 --:--:-- --:--:-- --:--:--     0*   Trying 52.5.129.114...
  0     0    0     0    0     0      0      0 --:--:-- --:--:-- --:--:--     0* Connected to www.plex.tv (52.5.129.114) port 443 (#0)
* found 148 certificates in /etc/ssl/certs/ca-certificates.crt
* found 592 certificates in /etc/ssl/certs
* ALPN, offering http/1.1
* SSL connection using TLS1.2 / ECDHE_RSA_AES_256_GCM_SHA384
*        server certificate verification OK
*        server certificate status verification SKIPPED
*        common name: *.plex.tv (matched)
*        server certificate expiration date OK
*        server certificate activation date OK
*        certificate public key: RSA
*        certificate version: #3
*        subject: C=CH,ST=Nidwalden,L=Stans,O=Plex GmbH,CN=*.plex.tv
*        start date: Fri, 10 Feb 2017 00:00:00 GMT
*        expire date: Sun, 10 May 2020 12:00:00 GMT
*        issuer: C=US,O=DigiCert Inc,CN=DigiCert SHA2 Secure Server CA
*        compression: NULL
* ALPN, server accepted to use http/1.1
> POST /api/claim/exchange?token=claim-ypSNJ4EqyYsqrYaqwUq2 HTTP/1.1
> Host: www.plex.tv
> User-Agent: curl/7.47.0
> Accept: */*
> X-Plex-Client-Identifier: faa0d12c0a6dd7cce964803911c4e6cfe8ad4b9c
> X-Plex-Product: Plex Media Server
> X-Plex-Version: 1.1
> X-Plex-Provides: server
> X-Plex-Platform: Linux
> X-Plex-Platform-Version: 1.0
> X-Plex-Device-Name: PlexMediaServer
> X-Plex-Device: Linux
>
< HTTP/1.1 404 Not Found
< Server: nginx
< Date: Mon, 04 Jun 2018 20:29:36 GMT
< Content-Type: text/html; charset=UTF-8
< Transfer-Encoding: chunked
< Connection: keep-alive
< Keep-Alive: timeout=20
< Expires: Wed, 11 Jan 1984 05:00:00 GMT
< Cache-Control: max-age=14400, must-revalidate
< X-Content-Type-Options: nosniff
< X-Frame-Options: SAMEORIGIN
< X-XSS-Protection: 1; mode=block
< Referrer-Policy: strict-origin-when-cross-origin
< Content-Security-Policy: default-src 'self' 'unsafe-inline' 'unsafe-eval' https: data:; img-src 'self' http://akamai-b.cdn.cddbp.net https: data:
< Strict-Transport-Security: max-age=31536000; includeSubdomains; preload
< Link: <https://www.plex.tv/wp-json/>; rel="https://api.w.org/"
< WPE-Backend: apache
<
{ [15653 bytes data]
100 61325    0 61325    0     0  62847      0 --:--:-- --:--:-- --:--:-- 62832
* Connection #0 to host www.plex.tv left intact

I can lookup plex.tv

root@FamilyMediaServer:/# nslookup plex.tv
Server:         127.0.0.53
Address:        127.0.0.53#53

Non-authoritative answer:
Name:   plex.tv
Address: 52.208.108.2
Name:   plex.tv
Address: 52.208.253.79
Name:   plex.tv
Address: 34.251.191.194
Name:   plex.tv
Address: 34.248.194.188
Name:   plex.tv
Address: 34.249.151.238
Name:   plex.tv
Address: 54.77.98.32

I can NOT POST against plex.tv

root@FamilyMediaServer:/config# curl -X POST -vvvv -H 'X-Plex-Client-Identifier: <MyClientID>' -H 'X-Plex-Product: Plex Media Server'-H 'X-Plex-Version: 1.1' -H 'X-Plex-Provides: server' -H 'X-Plex-Platform: Linux' -H 'X-Plex-Platform-Version: 1.0' -H 'X-Plex-Device-Name: PlexMediaServer' -H 'X-Plex-Device: Linux' "https://plex.tv/api/claim/exchange?token=<UsedToken>"
  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                 Dload  Upload   Total   Spent    Left  Speed
  0     0    0     0    0     0      0      0 --:--:-- --:--:-- --:--:--     0*   Trying 34.248.194.188...
  0     0    0     0    0     0      0      0 --:--:--  0:01:14 --:--:--     0^C
root@FamilyMediaServer:/config#

I can NOT reach any IP associated with plex.tv

root@FamilyMediaServer:/# ping -c 4 52.208.108.2
PING 52.208.108.2 (52.208.108.2) 56(84) bytes of data.

--- 52.208.108.2 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 3080ms

root@FamilyMediaServer:/# ping -c 4 52.208.253.79
PING 52.208.253.79 (52.208.253.79) 56(84) bytes of data.

--- 52.208.253.79 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 3052ms

root@FamilyMediaServer:/# ping -c 4 34.251.191.194
PING 34.251.191.194 (34.251.191.194) 56(84) bytes of data.

--- 34.251.191.194 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 3052ms

root@FamilyMediaServer:/# ping -c 4 34.248.194.188
PING 34.248.194.188 (34.248.194.188) 56(84) bytes of data.

--- 34.248.194.188 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 3052ms

root@FamilyMediaServer:/# ping -c 4 34.249.151.238
PING 34.249.151.238 (34.249.151.238) 56(84) bytes of data.

--- 34.249.151.238 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 3053ms

root@FamilyMediaServer:/# ping -c 4 54.77.98.32
PING 54.77.98.32 (54.77.98.32) 56(84) bytes of data.

--- 54.77.98.32 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 3072ms

root@FamilyMediaServer:/#

I can reach other IP addresses with no issue.

root@FamilyMediaServer:/# ping google.com
PING google.com (172.217.9.14) 56(84) bytes of data.
64 bytes from dfw28s02-in-f14.1e100.net (172.217.9.14): icmp_seq=1 ttl=251 time=18.5 ms
64 bytes from dfw28s02-in-f14.1e100.net (172.217.9.14): icmp_seq=2 ttl=251 time=19.4 ms
^C
--- google.com ping statistics ---
2 packets transmitted, 2 received, 0% packet loss, time 1001ms
rtt min/avg/max/mdev = 18.550/18.985/19.420/0.435 ms
root@FamilyMediaServer:/# ping yahoo.com
PING yahoo.com (98.138.219.231) 56(84) bytes of data.
64 bytes from media-router-fp1.prod1.media.vip.ne1.yahoo.com (98.138.219.231): icmp_seq=1 ttl=251 time=39.0 ms
64 bytes from media-router-fp1.prod1.media.vip.ne1.yahoo.com (98.138.219.231): icmp_seq=2 ttl=251 time=40.1 ms
^C
--- yahoo.com ping statistics ---
3 packets transmitted, 2 received, 33% packet loss, time 2002ms
rtt min/avg/max/mdev = 39.022/39.574/40.127/0.587 ms
root@FamilyMediaServer:/# ping reddit.com
PING reddit.com (151.101.65.140) 56(84) bytes of data.
64 bytes from 151.101.65.140: icmp_seq=1 ttl=251 time=22.9 ms
64 bytes from 151.101.65.140: icmp_seq=2 ttl=251 time=23.4 ms
^C
--- reddit.com ping statistics ---
2 packets transmitted, 2 received, 0% packet loss, time 1001ms
rtt min/avg/max/mdev = 22.942/23.197/23.453/0.297 ms
root@FamilyMediaServer:/# ping 8.8.8.8
PING 8.8.8.8 (8.8.8.8) 56(84) bytes of data.
64 bytes from 8.8.8.8: icmp_seq=1 ttl=251 time=30.8 ms
64 bytes from 8.8.8.8: icmp_seq=2 ttl=251 time=32.5 ms
^C
--- 8.8.8.8 ping statistics ---
2 packets transmitted, 2 received, 0% packet loss, time 1001ms
rtt min/avg/max/mdev = 30.838/31.685/32.533/0.865 ms
root@FamilyMediaServer:/#
3

I discovered the issue. It appears Plex’s activation servers were being blocked by geofiltering. :frowning: