Server Version#: 1.29.1.6241
Player Version#: 1.55.0.327
Every TV show I record has the subtitle option shown as Unknown (Closed Captions) when I play it back.
Every TV show I try to watch in my MAC PLAYER does NOT have Closed Captions start up by default, in spite of that setting… I have to set it to none, get out of the setting panel, and then go back in again and set it back to Unknown(Closed Captions. THEN I see them.
Thanks for the file info. I searched the forums for eia_608, and found that people have posted questions like yours before. It sounds like the that format subtitle requires the video to be transcoded to burn in the subs, but it looks from the screenshot that it’s direct playing.
Have you tried to change the setting Prefer non-SDH subtitles?
Maybe I’m missing something, but I thought you’re trying to display SDH subtitles.
I prefer plain closed captions, and do have Prefer non-SDH subtitles checked. The problem is that the web and the player react differently to playing the video. the web automatically shows CC and you have to turn them off if you want them. The same setting in the app (Mac at least) shows NO CC by default, even though they are turned on. You have to turn them off and then back on again to see them. I’ll have to download a windows version to my Mac Parallels program and see what happens. I’ll report back.
Hey I might have found what’s happening in your Plex.log
Burn level: never gets sets somehow, but your subs are picture based and have to be burned afaik.
Oct 13, 2022 22:13:05.412 [0x107edf600] INFO - [Web] [MDE] Starting analysis of 1080 (mpegts, mpeg2video, ac3, 4, main)
Oct 13, 2022 22:13:05.412 [0x107edf600] INFO - [Web] [MDE] Analyzing direct play
Oct 13, 2022 22:13:05.413 [0x107edf600] INFO - [Web] [MDE] Analyzing video direct stream
Oct 13, 2022 22:13:05.414 [0x107edf600] INFO - [Web] [MDE] Analyzing audio direct stream
Oct 13, 2022 22:13:05.414 [0x107edf600] INFO - [Web] [MDE] Analyzing subtitles
Oct 13, 2022 22:13:05.415 [0x107edf600] INFO - [Web] [MDE] Subtitle codec: eia_608
Oct 13, 2022 22:13:05.415 [0x107edf600] INFO - [Web] [MDE] Burn level: never
Oct 13, 2022 22:13:05.415 [0x107edf600] INFO - [Web] [MDE] Analyzing playability
Oct 13, 2022 22:13:05.416 [0x107edf600] INFO - [Web] [MDE] Finished analysis of: 1080 (mpegts, mpeg2video, ac3, 4, main) {
Problem is I can’t find the setting to adjust that in Plex for Mac. The setting exists on iOS and in the hosted web app, though.
I supposed you can force transcoding by messing with the player’s direct play or direct stream settings, but that would affect every playback which is not optimal.
@OttoKerner would you offer some guidance on Live TV closed caption subtitle playback being overridden by a never setting we can’t locate? Thank you sir.
@nibbles@BigWheel Will there be any way for me to know this has been resolved other than reading the server and player updates and hoping I recognize the description of my problem?
