Collections not displaying, but collections tab visible

Server Version#: Synology 1.32.8.7639-7000
Player Version#: Windows app 1.85.0.4071-21128b56

I have my content spread across 4 libraries on my plex server (anime, anime series, movies, tv shows). I am able to create collections in each library. I was able to see all collections until just the other day. Now when I click on the collections tab in the movies library, I just see my movies library, I don’t see the collections.

This is only happening on the plex windows app. I can see the collections on every other device I’ve accessed my server from, including the web app. It’s the only library where this is happening as well. I can see the collections for anime, anime series, and TV shows just fine on plex app for windows as well.

I’ve restarted my server. Uninstalled and reinstalled the plex app. I have “show collections and their items” checked off. I’ve even tried toggling that setting on and off.

I don’t know what’s going on here. The only other thing I can think of is that the Movies library has the most items, pushing close to 3000. Fortunately I can watch everything just fine, but this is definitely annoying me.

Settings > Plex for Windows > Debug > Restore Defaults

1 Like

thank you. that fixed it.

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