When I open a personal media library organized into collections, the child items don’t load. If I browse and sort by release date, expanding the collections, everything is there. This is on Apple TV only (beta 7.23) everything works fine on iOS, Plex web, etc. When browsing by collection it shows …

I’ve tried reproducing this but collections and their content seem to be showing as expected on my setup (Apple TV 4K 1st gen w/ tvOS 14, Plex for tvOS 7.23). Can you reproduce this on your end and share the app logs? [image] Apple TV Logs | Plex Support For investigating some issues, w…

Here are the logs… I went back as far as I could (7.19.1) and the problem was the same. Went back to 7.23 (1045), turned on verbose logging, and here’s what it gave me: logging.zip (812.7 KB) Apple TV 4K 1st gen (A1842) w/ tvOS 14.7, Plex for tvOS 7.23 (1045) Also see the video I linked above t…

Should have checked this before I posted, but I now see that I have the same issue in my movie collections… just didn’t notice it before

you have or don’t have that issue with the movie library collections?

I do have the same issue with Movie collections

I have a little more info to share… I have multiple Apple TV’s and they all exhibit this behavior when accessing this Plex server. I also have access to other Plex servers, however, and they do NOT exhibit this behavior on the same Apple TVs. It has something to do with my main (local) Plex server…

I have been experiencing this as well. Server Version 1.24.3.5033 AppleTV 4k (1st gen) Client Version 7.23 AppleTV 4k (2nd gen) Client Version 7.23 I have not noticed that it is slow. Collections never load at all. I have a huge movie library however. My experience looks exactly like Sdub videos…

Same problem here. Still no fix for this I have a large collections data Load very slow

We just released 7.24 that hopefully fixes this issue. Let us know if you still have problems! [image] Plex for Apple TV Announcements Version 7.24 is now available. NEW: Watchlist action added to the long press menu on hub items. FIXED: Artwork Colors background fa…

It is fixed for me. I am starting to wonder if this issue is related: [image] Very High CPU Usage Desktops & Laptops Sonic analysis is disabled. I have been adding lots of music lately though. I also have metadata refresh set to manual for everything. I have 4 AppleT…

Collections on personal media libraries not working properly

General Discussions

randhawk September 30, 2021, 9:46pm 11

We just released 7.24 that hopefully fixes this issue. Let us know if you still have problems!

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Collections on personal media libraries not working properly

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