No, the situation is different. Where Chrome cannot, an Apple TV 4K, when connected to a Dolby Vision-capable TV, can play many DV P5 MP4 and MKV files.
Share more info, server/client logs, sample files, etc.
In my experience, DoVi profile 5 content will play on Apple TV 4K if itās hooked up to a DoVi-enabled display, but otherwise fails per the explanation.
Have we gotten any official word from Plex on whether
(a) they have no intention of getting the license needed,
(b) they have been unable to negotiate such a license, or
(c) if they have been denied said license
Iām not particularly interested in re-litigating why it may or may not be easier for competing software to do this because of server- vs client-side processing, etc. Itās not my problem if Plexās software architecture makes this a business challenge. What is my problem that Iām paying for a service that doesnāt do what I want anymore, and there is competing software that does. Loyalty has kept Plex installed so far, but at some point Iām just gonna be done waiting.
@Volts @ryandjohnson Thanks for the reply - in my case my Apple TV is connected to a Samsung RU800D TV which I donāt think has Dolby Vision capability.
So if Plex does not have a license to transcode it, sounds like that is the root of my issue (like many others). Not much I can do about that except to identify and re-encode all the offending files, perhaps with Handbrake?
Feels like Plex could more clearly state what the issue isā¦ do 99% of plex users really know whether their browser or TV supports DV and that Plex doesnāt transcode it? I didnāt even know what model my Samsung TV was without looking it up much less whether it supported DV.
Talking out my ass:
I believe Dolby intends DV P5 content to be distributed this way.
Mainstream providers of DV P5 media store multiple streams on their servers.
They send a DV P5 stream when the end-system can accommodate it, or fall back to an HDR10 stream, or an SDR stream.
Dolby talks about how media can be color-mastered differently for each of those system targets.
Whatās really interesting is that most of the math is publicly available. But I donāt think Dolby would have any interest in supporting it.
Yeah, it wonāt work then.
Whatās going to REALLY annoy you is that the Apple TV 4K has a great tone-mapping engine, and itās 100% physically capable of doing this.
But the Apple TV 4K just wonāt do it if it doesnāt detect a Dolby Vision-capable TV connected. (My conjecture is that Apple only activates DV functionality when a DV-licensed device is connected to HDMI.)
Honestly just use different files. Donāt try to re-encode and tone-map these. Itās possible, but annoying, and I donāt think HandBrake will do it anyway.
I 10000% agree that better error messaging from Plex would be appreciated.
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Has anybody tried to convert affected video files e.g. with tdarr and has a hint which settings seemed to work for Apple TV 4K? The funny thing is in my setup all devices are working (web, phones, tablets, Plex app on macOS). Only Apple TV connected to a 4K Sony TV is not working. The actual place where I want to watch 4K content.
well Iām still getting the error whenever i try to play Dobly Vision files on plex app install on my Lg 4k TV, i also have a fire tv 4k hook it up to my 4k tv still getting the same error. i know it not my tv as i played dobly vision stuff on it via plex before plex had update that start this error plus DV stuff off netflix and disney plus since so tv work fine it just the plex app.
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I recently rebuilt my whole setup, and along the way learned a lot about file formats and what my hardware can play. There is a very detailed guide here about how to configure your media acquisition pipeline to avoid DV and prefer HDR. How to setup Custom Formats - TRaSH Guides
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Has this been resolved yet? Iām still getting the color space not supported issueā¦ either through my Chrome browser or samsung smart TV appā¦
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Has anyone got a complete pink screen ( Some mkv files cause completely pink screen ) ? Donāt know if this is related to this problem - but could be.
I am hitting this bug as well. I am on pms-docker 1.29.1.6316-f4cdfea9c
Hey, is there a way we can come up with a shell to re encode the offensive Vids to something that works? Do you know if ffmpeg can identify Dolby Vision? I donāt know ffmpeg and I am sure I can RTFM but figured I would ask first.
Script:
#!/bin/bash #I can use python too but bash is easier for me.
MOVIEDIR="/mnt/media/movies"
TVDIR="/mnt/media/tv"
find $MOVIEDIR -name {*.mkv,*.mp4,etc} exec { ffmpeg check for dobly vision};
if found convert
do the same for TVDIR
Obviously not a script but wanted to get my thoughts out there. If I have time I will work on it and put it on github and add it to this form. That way there is a work around until our friends at Plex can get to this issue.
Thinking about it, is there a ticket for this bug?
Read this whole thread and the consensus seems to be that it worked before? Iāve had constant issues with DoVi files even though Iāve got a Samsung TV that claims it should have support for them, being HDR10+. Iāve got an Xbox Series X that seems to have abysmal support for Plex in that it cannot direct play any DoVi content. Top all that with the Samsung Plex App also not being able to play any of this and lagging anytime you try do anything. Getting that same Color Space error.
I can get it playing on Windows App, but the colours are green and pink, so I presume itās not doing the tone mapping, which makes no sense because Iāve got my HDR 1000 Samsung TV plugged into it.
Would appreciate better messaging from the plex team on this, surely your able to detect this content and warn the user to get different formats or provide them with a help article on what to do next? As far as I can tell some users have had to go to third party optimizers to get the files to eventually work, why isnāt that something plex can do?
The takeaway from this, as ever is the industry of movie watching hasnāt gotten any easier.
Honestly quite saddened this hasnāt had the attention that the Live plex service has that Iāve really not been asking for. Iād rather have this issue fixed than 24/7 reruns of Cops please.
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No? At one point Plex would blindly try to play incompatible files, typically resulting in greenpink color.
Does the Samsung TV support Dolby Vision? I donāt believe Samsung TVs do.
I know that DV on Windows is a gamble, with very narrow software and hardware compatibility. (I donāt know if the Plex apps support DV on Windows.)
Do the files include an HDR10 fallback, or are they something like DV P5 which is DV-only? If you share the media info we can look.
For non-DV equipment the best bet is to avoid DV files.
On the Apple TV 4K, Plex was passing DV P5 files directly to the Apple decoder. So files had to be in the structure the Apple decoder liked.
Plex has made multiple improvements and can play a few more variations of DV P5 files on compatible equipment now.
Plex hasnāt changed anything regarding DV-only files on non-DV equipment.
Hi is their a solution to this?
Just like in Wargamesā¦ the only way to win, is not to play the game at all.
I have completely avoided any form of DoVi files at this point, and that has taken care of my problem. it is unfortunate, but easy enough I guess.
ā ā ā ā ā ā solution if you ask me, but that is what I had to do.
kinda like no longer breathing so you donāt have an asthma attack though, amiright?
Mike B
Any update on this @anon18523487 ?
hi man thanks for this can you then please recommend me where you would download 4k movies then and if you use a free movie converter.
sure, you can buy the bluray discs, rip them, adn that will ādownloadā them for you.
downloading movies is highly illegal.
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āMakeMKV is your one-click solution to convert video that you own into free and patents-unencumbered format that can be played everywhere.ā
