Configuring Subtitles for Downloaded Video

One of my users made the following suggestion (verbatim), as he is frustrated with Plex’s kludgy way of batch-setting subtitles for downloaded (not streamed) video:

"I figured it out. I had to delete the download, and re-download ep 1 with subtitles set as on/Forced … is fine now. There is an issue (I think) with the interface. If you check the available settings for downloads, there is no configuration option for subtitles. If you download an individual episode, it downloads based on your selections currently on screen for viewing. The problem is if you download an entire season from the season menu (as I did) there is zero option on screen to configure subtitles. I am not sure what it does - whether it has a default of none, or uses the last config chosen - but you cannot choose it. And once downloaded by the way, if you try to watch you cannot override the downloaded config. If downloaded config had no subtitles and they are available through streaming, even if you try to stream it will play back the download with its set config. So the lesson for me is if subtitles are needed - always download one episode at a time with the right config chosen. "

Anyway, I thought it would be a good feature request …

Actually there is an option to set the subtitles for an entire season or show.

  1. Open Plex Web
  2. Click :pencil2: (edit) on the show / season you want to modify
  3. Go to the Advanced tab
  4. Override the account-based defaults for…
    • Preferred audio language
    • Preferred subtitle language
    • Auto-select subtitle mode

Generally I would recommend to check the user actually has enabled automatic audio/subtitle selection in their account settings.
Settings > Account > Audio & Subtitle Settings

If your preferred language is English, settings should look like this:

  • Automatically select audio and subtitle tracks → checked
  • Preferred audio languageEnglish
  • Preferred subtitle languageEnglish
  • Auto-select subtitle modeShow with foreign audio

https://support.plex.tv/articles/204985278-account-audio-subtitle-language-settings/

2024 clean-up: considered to be implemented