Hi all,
I would be extremely grateful if you could please let know what solutions you might have to correct the issues I am having, as described in more detail below.
Many thanks
Your ATV model (2 or 3) and firmware version (found under the ATV settings > general > about > Apple TV software):
ATV 2, firmware version 6.2.1 (6698.99.50.41)
The DNS server set on the ATV (found under the ATV settings > general > network > DNS):
10.0.1.27
The local IP address of the device that PlexConnect is installed on:
10.0.1.27
The device and operating system (including version number) that PlexConnect is installed on:
Macbook Pro, OSX Yosemite v10.10.2
The device and operating system (including version number) that the Plex media server (PMS) is installed on:
Macbook Pro, OSX Yosemite v10.10.2
The Plex media server (PMS) version number you are running (do not put 'latest'):
0.9.11.7.803-87d0708
The local IP address of the device that the Plex media server (PMS) is installed on:
10.0.1.27
The PlexConnect version number. If using Github source then a time and date of download (look at the creation date of the folder) and if you are using any non-standard setup e.g. Plexify or a fork.
0.4.2
The contents of your 'Settings.cfg' file (this is created at first clean shutdown of PlexConnect, using CTR+c)
[PlexConnect]
enable_plexgdm = True
ip_pms = 192.168.178.10
port_pms = 32400
enable_dnsserver = True
port_dnsserver = 53
ip_dnsmaster = 8.8.8.8
prevent_atv_update = True
enable_plexconnect_autodetect = True
ip_plexconnect = 0.0.0.0
hosttointercept = trailers.apple.com
port_webserver = 80
enable_webserver_ssl = True
port_ssl = 443
certfile = ./assets/certificates/trailers.pem
allow_gzip_atv = False
allow_gzip_pmslocal = False
allow_gzip_pmsremote = True
loglevel = Normal
logpath = .
Detail on the media file if it is an issue related to playing a media file (in order to get the necessary information on a particular media file go into the Plex web interface, select the video file, when it brings up the page for the media file click on the "i" information button on the left hand side, it will then bring up a "media info" box, click on the "View XML" button, it will then open a browser window with the relevant information, copy this to http://www.pastebin.comand use the pastebin link to post the details; posting the information directly in the forum may mess up the formatting and generally takes up a lot of space):
The issue does not arise only in relation to a specific media file – it arises across various video files.
A detailed description of the issue (the clearer you can make this the better):
The following issues arise (which I suspect are interrelated):-
- The main issues are that (i) in the middle of streaming a video file the streaming will stop. This happens randomly and on occasion. In other words, sometimes I can watch a full movie with no interruption and sometimes there are numerous interruptions and (ii) if the ATV has not been used for long stretches but is not switched off (eg 24 hrs), when selecting a program/movie to watch you see the circular dial turning as if the program/movie is about to start playing, but in fact it does not start playing and the dial just keeps on spinning . To “fix” either problem I either (a) restart AppleTV or ( B) I go to DNS settings on ATV, change manual DNS to automatic, change automatic DNS to manual, re-enter my device DNS and then return to the video;
- On restarting my AppleTV, there are, on occasion, only two “icons” on the welcome screen – “settings” and I can’t remember the second. I then need to go DNS settings on ATV, change automatic DNS to manual, enter my device DNS and then I get full functionality of the ATV
Ensure you post your 'PlexConnect.log' file to pastebin and post the link
