I noticed that my Plex client version updated since I posted my logs.
Now I am at Plex Client version 7.31.0.16605 (on Nvida Shield TV 2019).
My Plex Server is at Version 1.18.9.2578 (on Synology DS416play).
I was getting a lot of frame drops and tried to back out. Not sure if it crashed or if it eventually caught up to me hitting the back button a lot but I ended up at the Android TV menu.
Here are my new logs:
Plex Media Server.log (7.7 MB)
NvidiaShieldTV_PLEXclient_20200406.log (1.2 MB)
Edit 7 April: I wasn’t sure if the app crashed to the Android TV menu in the above logs.
I reproduced the event again but this time I didn’t mess with the remote until the Plex app crashed. New logs below:
Plex Media Server 20200407.log (8.2 MB)
NvidiaShieldTV_PLEXclient 20200407.log (1.1 MB)
Edit 9 April: After reading the previous posts about New and Old players, I decided to try turning off the New player in the settings. So far I have not had any noticeable dropped frames or crashing while using the “Old” player. I am direct playing a file that has the following attributes: 1080p HEVC, MKV, DTS-HD HRA 5.1 Audio, PGS subtitles. When I use the “New” player I still get the errors (dropped frames and crashes). Hopefully that helps narrow things down.
