Constant Scanning of Library

Plex Media Server
1

Server Version#:1.22.0.4163
Player Version#:
I have a qnap TS- 453A
Recently I have experienced a notification every 5 mins or so that the library is scanned or metadata. How do I stop this activity and must I just reinstall the server. It is loaded on my NAS and all source data is on the same nas. Any intel would be appreciated.

2

Can you please download the logs ZIP file and attach it?

I will look and see what it’s trying to do.

We can proceed from there.

3

Sorry i have never had to find log files. Can you point me to where to download.
Thanks,

4

Plex Media Server Logs_2021-03-24_13-31-38.zip (329.6 KB)

Is this the file?

5

Plex Media Server Logs_2021-03-24_13-31-38.zip

Maybe this is more readable.

6

@rbowen6585

The ZIP one which you saw get converted to a URL is the correct way.

What I’m seeing in your logs is pretty bad:

  1. Your log files are zero length. This means there was a catastrophic failure somehwere.

  2. What I was able to discern is that you’re using a Mac.
    This is the QNAP forum.
    While I have limited knowledge of MacOS (unix) , I am not well versed.

I suggest you create a fresh thread and change the tag (when you create it) to server-mac (it will guide you to the correct tag).

The Mac team can better assist.

Mar 24, 2021 02:04:41.433 [0x700003ac7000] INFO - Plex Media Scanner v1.22.0.4163-d8c4875dd - Apple Mac x86_64 - build: darwin-x86_64 - GMT -04:00
Mar 24, 2021 02:04:41.434 [0x700003ac7000] INFO - MacOSX version: 10.16, language: en-US
Mar 24, 2021 02:04:41.434 [0x700003ac7000] INFO - Processor Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz

Screenshot from 2021-03-24 13-57-11
Screenshot from 2021-03-24 13-57-11906×552 111 KB

You might want to uninstall the current version and revert to a previous one so we can establish a baseline.

7

Thx, for the info… will do a reinstall. But it resides on the qnap server.

8

@rbowen6585

Your logs showed me a MacOS server, not a QNAP.
That notwithstanding,

Are you familiar with / comfortable on the QNAP SSH command line?

If so, I can give you the commands to run if you feel you need it.

It will cleanup , download, and install (all via the command line)

9

Yes, that would be most helpful. It appears I had the server app installed on both my Mac and in the Qnap server. I deleted the Plex from my Mac but lost network connection to my Qnap. Should I remove and reinstall on the Qnap?

10

First step toward recovery.

  1. Stop the server
  2. https://app.plex.tv
  3. Settings - Authorized Devices (upper left corner) - Server (dropdown)
  4. Find the server(s) you want to remove (look at when last seen if duplicates).
  5. REMOVE & Confirm.
  6. When done. Control-F5 to reload
  7. Go back to the QNAP,
  8. Start PMS
  9. open http://ip.addr.of.QNAP:32400/web
  10. It should wake up for you.
11

Thanks, I reinstalled Plex on my Server (QNAP) and it resolved problem

12

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