I see Plex employees being super jazzed on this, which I think they have to be.
I see users that are unhappy, which I believe they are totally justified in being. Iâm not at all jazzed on this by any amount, so Iâm slightly biased here.
Having worked for software companies and dealt with customers unhappy with poor decisions made by PMs this is just all too familiar. I left more than one company because I didnât feel good contributing to an org that took money from customers, then left them effectively hung out to dry. My point then, which applies now: If youâre not making an improvement for the customer, why are you even showing up?
In this case? Has anyone at Plex ever considered that some people like to compartmentalize their lives? I realize the pandemic has made a lot of people work from home, but prior to that? Most of us did not live with our coworkers. We compartmentalize parts of our lives from the others. I donât check personal email on my work machine, and vice versa. Many of us are the same with our data. I do not want movies and TV shows munged together; I donât want my local data crammed under the same label/heading/category as a remote server.
I manually manage my home screens because the automatic homescreen just feels like some random junk the server pukes up. Plex (software, code, all-encompassing) doesnât provide anything I find truly useful with automatic homescreen management. I customize my environment, as the majority of users from a 660+ thread seem to. Plex (company, PMs) seems to be making this geared for consumers who think Amazonâs Prime Video UI is superior to Netflixâs (for anyone unaware, it most certainly is not). I donât see a need that would lead to this. I donât see users complaining about something where this is the solution. So: Why? Busywork? What actual problem does this solve?
This is likely the beginning of the end for anything close to âqualityâ that Plex ever had. Rather than fix things that donât work in the Fire client, we get a universally wrecked UI for all platforms! Yay for progress! Real bummer, since I just invested in a Synology platform to offload both my storage and my serving side, and now Plex goes and arguably destroys one of the best things it had going for it. Iâm almost better off manually keeping track in a text file of viewings run through a DLNA setup than experiencing the future Plex has in mind for us.
Plex: Maybe listen to your users, and drop the saccharine-soaked cheerfulness from your employees. Youâre not fooling anyone: No one wants this, except maybe a consumer who would find manual homescreen management too confusing. I donât think theyâre the majority.
Think about it, really: Youâre on your forums apologizing for us getting a sneak peek. Youâre not noticing that no one is happy. Youâre not apologizing for it being half-baked and not ready for prime time. Youâre apologizing for us seeing this awful future too soon. Itâs not failing beta code, this is what weâre 2.5 weeks away from you forcing us to choke on. Youâre not apologizing for maybe forcing something on us we donât want, or for not giving us an option to continue as we were. Youâre not apologizing for anything but accidentally rolling an truly awful design out on us sooner than you anticipated.
What I see: Youâre refusing to accept this is probably a bad idea. Youâre blanketing forums with superhappycheerful employees trying to sell us on something no majority ever asked for. Youâre ignoring feedback, and apologizing not for making something people are unhappy about, but rather for us seeing it ahead of schedule.
If this is the future of Plex, itâs bleak.