Conversion failed. A required codec could not be found or failed to install.
This seems to be a common thread but I have not found a fix for it that works. I have attached the logs in hope that someone can help. I have been using Plex for several years and no problems until here recently just a few days ago.
I have removed PMS from my server, deleted all appdata folders associated with Plex, and deleted all registry keys associated with Plex.
Installed a fresh Server Version#:1.15.4.993 and I am stil getting the same error, mostly on mkv files.
HTTP error 429 Too Many Requests. Usually have to shut your server down for 8 hours and wait for the lockout to expire.
May 02, 2019 21:42:26.918 [10236] INFO - CodecManager: obtaining decoder 'h264'
May 02, 2019 21:42:26.918 [10236] DEBUG - HTTP requesting GET https://plex.tv/api/codecs/h264_decoder?build=windows-x86-standard&deviceId=3b4fcc7e-c68d-40f2-9b53-9c90f04f98c3&oldestPreviousVersion=1%2E15%2E4%2E993-bb4a2cb6c&version=392df4f-2183
May 02, 2019 21:42:26.926 [13052] DEBUG - Converted 32-bit thumbnail of type 1 to 24-bit with pixels
May 02, 2019 21:42:27.042 [8272] DEBUG - Completed: [127.0.0.1:50751] 200 GET /photo/:/transcode?width=1680&height=907&opacity=30&background=36383b&minSize=1&url=%2Flibrary%2Fmetadata%2F6%2Fart%2F1556850632%3FX-Plex-Token%3Dxxxxxxxxxxxxxxxxxxxx (9 live) GZIP 502ms 48220 bytes (pipelined: 7)
May 02, 2019 21:42:27.468 [10236] DEBUG - HTTP 429 response from GET https://plex.tv/api/codecs/h264_decoder?build=windows-x86-standard&deviceId=3b4fcc7e-c68d-40f2-9b53-9c90f04f98c3&oldestPreviousVersion=1%2E15%2E4%2E993-bb4a2cb6c&version=392df4f-2183
May 02, 2019 21:42:27.468 [10236] ERROR - Codecs: Failed to download XML for codec 'h264_decoder'
May 02, 2019 21:42:27.468 [10236] ERROR - Error configuring transcoder: Decoder install failed: h264
May 02, 2019 21:42:27.469 [10236] DEBUG - Streaming Resource: Terminated session 0x5ae4fc8:2glpuij6ll10afdmtlnoby7d with reason Conversion failed. A required codec could not be found or failed to install.
May 02, 2019 21:42:27.469 [9336] DEBUG - Killing job.
What is going on with your network? Any VPN, reverse proxy?
May 06, 2019 16:26:39.608 [11152] DEBUG - MyPlex: We appear to have regained Internet connectivity.
May 06, 2019 16:26:39.613 [11152] DEBUG - PublicAddressManager: Obtaining public address and mapping port.
May 06, 2019 16:26:39.613 [14004] DEBUG - PublicAddressManager: Obtaining public IP.
May 06, 2019 16:26:39.614 [11152] DEBUG - EventSource: Successfully connected to 45.79.23.169.
May 06, 2019 16:26:39.613 [11128] DEBUG - Cleaning directory for session ilsac1akggm2qiwezf4csuuf (C:\Users\Benjamin Schultz\AppData\Local\Plex Media Server\Cache\Transcode\Sessions\plex-transcode-ilsac1akggm2qiwezf4csuuf-c0573dc3-8ebf-46de-9ddb-f1100ecac316)
May 06, 2019 16:26:39.614 [14004] DEBUG - HTTP requesting GET http://plex.tv/pms/:/ip
May 06, 2019 16:26:39.614 [11128] DEBUG - NAT: UPnP, attempting port mapping.
May 06, 2019 16:26:39.849 [14004] DEBUG - HTTP 200 response from GET http://plex.tv/pms/:/ip
May 06, 2019 16:26:39.849 [14004] DEBUG - PublicAddressManager: Got public IP from http://plex.tv: 97.xxx.xxx.xxx
Nothing that I know of. I had a VPN Client installed but not running. No reverse proxy. I did uninstall the VPN Client to try again. While I was uninstalling that I uninstalled Malware Bytes as I read that could cause issues. Once again I uninstalled Plex, deleted appdata and registry keys.
Rebooted. Installed Plex. Still getting same issue. Mostly with mkv files. I have attached the latest logs if they help… Again thanks for the help and any future help I may get in resolving this.
