Conversion failed. A required codec could not be found or failed to install

When trying to play select videos and trailers for upcoming theatrical releases I get this error. Before recently upgrading and adding a new server, I never had this issue unless it was 4k quality. I also do not understand why I have issues with 4k content.

I am using an nvidia shield TV and my server is an external HDD connected to the Nvidia USB port. I have my media files in the suggested folder for local network sharing labeled nvidia_shield.

Please see attached logs. Plex Media Server Logs_2019-05-11_11-20-12.zip (7.9 MB)

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