Conversion failed. The Transcoder crashed or failed to start up.

General Discussions
1

Seems like this is a common issue, but I can’t seem to find a clear solution. It has been happening for some time, but I was waiting until I upgraded my server in hopes that would solve the issue, however, it did not.

I am running a 2012 Mac Mini on the latest version of OSX for the server.
Using Amazon Fire TV and Sticks all over the house.

I get this error on various files: Conversion failed. The Transcoder crashed or failed to start up.

Can someone point me in the right direction? I’m assuming there is a post with the solution someplace,

3

We’re talking about files that worked until some months back during one of the upgrades. I can’t imagine Plex support for formats got worse in one of the upgrade. There has to be something on the server side that is not working.

I do not use uPnP and should not be required.

4

If there is evidence of regression please provide logs and a sample of what worked before

5

I did leave the log … what kind of other information should I gather?

6

@RiggsIsMoney said:
I did leave the log … what kind of other information should I gather?

If there is evidence of regression please provide logs and a sample of what worked before

See https://support.plex.tv/hc/en-us/articles/201035968-Generating-Sample-Files-from-Media

7

Not sure if I messed up the sample or not, it was low quality to begin with. But I have tons of kids movies that were working up until some time ago. I also found some other posts about remove the sub title files and solving the problem, but that did not work for me.

9

I’ll create some additional samples of other files for fun. I don’t disagree that its a crap quality file, but it was working in the past is the point. I’ll see what better ones I have.

I’m in the process of replacing the movies with better qualities, so its not a huge deal, but again these are files that were working (regardless of the quality) with the Plex transcoder so something changed.