Conversion failed. The transcoder crashed or failed to start up.

General Discussions
1

Aug 08, 2017 09:44:05.445 [26580] DEBUG - [Now] Adding 0 sessions.
Aug 08, 2017 09:44:05.446 [23836] DEBUG - Completed: [127.0.0.1:57477] 200 GET /status/sessions (15 live) GZIP 0ms 397 bytes (pipelined: 10)
Aug 08, 2017 09:44:07.100 [19340] DEBUG - Jobs: ‘C:\Program Files (x86)\Plex\Plex Media Server\PlexTranscoder.exe’ exit code for process 20424 is -1073741819
Aug 08, 2017 09:44:07.100 [19340] DEBUG - Streaming Resource: Terminating session 076445E8:83mlasxp6chjryd222x4jnm7 which is using 14192kbps of WAN bandwidth. Used is now 0kbps
Aug 08, 2017 09:44:07.100 [19340] DEBUG - Streaming Resource: Terminating session 076445E8:83mlasxp6chjryd222x4jnm7 which is using transcoder slot. Used slots is now 0
Aug 08, 2017 09:44:07.100 [19340] DEBUG - Streaming Resource: Terminated session 076445E8:83mlasxp6chjryd222x4jnm7 with reason Conversion failed. The transcoder crashed or failed to start up.
Aug 08, 2017 09:44:07.100 [14296] DEBUG - Killing job.
Aug 08, 2017 09:44:07.100 [14296] DEBUG - Job was already killed, not killing again.
Aug 08, 2017 09:44:07.100 [14296] DEBUG - Stopping transcode session q50f04l4cdd1364pensb6phc
Aug 08, 2017 09:44:07.100 [14296] DEBUG - Cleaning directory for session q50f04l4cdd1364pensb6phc (C:\Users\kalar\AppData\Local\Plex Media Server\Cache\Transcode\Sessions\plex-transcode-q50f04l4cdd1364pensb6phc-09ed344f-cc6b-43aa-be5c-51a4a7be8bc5)
Aug 08, 2017 09:44:07.105 [23836] DEBUG - Auth: We found auth token (xxxxxxxxxxxxxxxxxxxx), enabling token-based authentication.

Running: 1.8.0.4109. It seems like its having trouble with sub and idx files.

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Thanks for pointing me to this

As requested in other threads, i would like a sample set of files that crashes the transcoder plus the full zipped logs and media info xml

Perhaps a 5 minute clip with the subs files

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@sa2000 It seems like attached sub/idx are crashing the transcoder. Director’s commentary work but other stream in the sub don’t work in plex works in VLC. Just load the subs with any movie.

4

@kalaria said:
@sa2000 It seems like attached sub/idx are crashing the transcoder. Director’s commentary work but other stream in the sub don’t work in plex works in VLC. Just load the subs with any movie.

Thanks - what version of Plex Media Server have you tried this with?
Just wanted to know if the same with 1.8.1

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@sa2000 I am using Version 1.8.1.4139.

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@sa2000 are you able to replicate the issue?

7

@kalaria said:
@sa2000 are you able to replicate the issue?

Yes - I did get a transcoder failure in start when selecting the 2nd subs option in plex web

It has been referred to the development team

8

@sa2000 said:

@kalaria said:
@sa2000 are you able to replicate the issue?

Yes - I did get a transcoder failure in start when selecting the 2nd subs option in plex web

It has been referred to the development team

Has this issue been resolved yet? I am still experiencing it.

9

@danthtime said:

@sa2000 said:

@kalaria said:
@sa2000 are you able to replicate the issue?

Yes - I did get a transcoder failure in start when selecting the 2nd subs option in plex web

It has been referred to the development team

Has this issue been resolved yet? I am still experiencing it.

Please could you provide logs and sample files that gives the error

https://support.plex.tv/hc/en-us/articles/201643703-Reporting-issues-with-Plex-Media-Server
https://support.plex.tv/hc/en-us/articles/200250417-Plex-Media-Server-Log-Files

https://support.plex.tv/hc/en-us/articles/201035968-Generating-Sample-Files-from-Media