Conversion failed. The transcoder crashes or failed to start up. ONLY WHEN PLAYING TRAILERS

I just upgraded my media server to a new hp work station, works beautifully.

I’ve started encountering this error message whenever I try to play a trailer for a movie or an extra.

Movies play perfectly fine, both transcode and direct play.

The error message makes little sense since transcoding shouldn’t really be necessary for streaming trailers.

Any help is appreciated.

Same boat…tried full uninstall / clean files / reinstall…still same issue? Drives me nuts…I love the trailers on Plex.