Server Version: 1.43.0.10389
Player Version: 1.112.0.359-0d79a49f
I updated the server a few days ago and errors have appeared when I perform transcoding. I don’t remember the previous version I was using, which worked fine without any problems. I would say it was 1.43.0.10231, but I’m not sure.
For your information, this happens on any client. I’ve tried on the web, Plex Desktop, TV… it happens the same way.
I deleted the “Library\Application Support\Plex Media Server\Codecs” folder, which in some cases solves the problem, but in my case it persists.
I am attaching a log of when the problem occurs.
Right now, my server is not working. What is the solution? Thanks.
You didn’t provide the entire log, but from what you did provide, it shows pms trying to hardware decode and failing. Turn off hardware decoding as a quick fix until you can identify why hardware decoding isn’t working.
Agreeing with @MovieFan here. Also you are running the beta version. This version is a complete rewrite of the transcoder. Issues are bound to occur and are kind of expected. It would be extremely helpful for you to enable Debug logging, reproduce the issue, and download your PMS logs and share the entire zip. We may also ask to share a sample of any problematic files.
You can also rollback to the current stable release of 1.42.2 to see if this problem still exists if you just want to get back to a working state. We totally understand it that’s your goal here.
One way would be to save the image current version, but if I don’t do that, how would I specify the version prior to the current one, for example? This is because it is a version that I don’t see publicly on Dockerhub. Thanks
The public restricts this check to public versions only where as plexpass will fetch Plex Pass versions. If the server is not logged in or you do not have Plex Pass on your account, the plexpass tagged images will be restricted to publicly available versions only.
I think they should change the wording on the docker hub site to says “Plex Pass Beta Versions.”
If I understand correctly, and according to the Docker documentation, using “public” gets the latest stable version, while the “plexpass” tag gets the latest beta versions and is only possible if you have plexpass?
