For some time now I have been noticing that, although I have selected “Spanish” (from Spain) in the library language, the posters are being updated to Latin American Spanish (Mexico). The titles of the films are different, and it is a major inconvenience. The titles (the text that accompanies the cover) are fine, in Spanish from Spain, but the photos are in Mexican. Can you fix it? Thanks.
PS. The agent and the scanner is “Plex Movie”.
PS2. I use the last version of server/cliente.
I’ve updated metadata, and now ALL photos are in Mexican spanish instead of spanish from Spain. It is HORRIBLE. Please, fix it. Hundred of movies has changed their photo’s name…
I repeat, the NAME of the movies are fine. The problem is the cover art.
same here…
Exactly the same problem experienced here… Please fix it
It shouldn’t be complicated to fix, considering that it has always worked well for many years. If they don’t fix it and if they don’t reply to this message it is clearly because they don’t want to. I don’t understand the purpose of these forums if no one who can provide solutions looks at them.
It has been explained elsewhere already.
The source websites where those posters are fetched from don’t distinguish between the two Spanish varieties. Thus if Plex is requesting a Spanish poster, it gets a Spanish poster.
There is currently no method to solve this automatically. All you can do is to edit the movie in Plex and select another poster.
Additionally you can create a user account over on TheMovieDB.org (which is where those posters most likely are coming from) and downvote the mexican variety of the posters.
Can you explain why it was working perfectly a few months ago and has recently stopped working? I have had the covers working fine for many years, and this problem is new…
Most likely, the Mexican posters got added just recently and are of a higher quality (i.e. resolution) than the existing, older regular Spanish posters. Which causes them to get rated higher by TMDB’s database. And thus they get served in some cases as the preferred version now.
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