Crash every time on Android Mobile app and random crashes on Android TV

Plex Players
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1

Re-posting this in arguably the correct category this time.

Android mobile app crashes 100% of the time. Super easy to replicate.

Then for Android TVs this issue only seems to happen on Android TV’s (Sony TV’s running Plex from google play store) – the WEB app player will play just fine w/ no crashes…

Also no crashes on Roku Plex app.

Logs below are from when the Android TV crashes during playback.

Server Version#: 1.43.0.10467
Player Version#: 10.x? (Latest from Google Play store, in other room)
Tuner Make/Model: Dipsatcharr (IPTV via HDHR)
Guide/Lineup name: Dispacharr

What I think are relevant logs (at time of crash) below – specifically the NO PART DECISION TO CHOOSE FROM and then

Streaming Resource: Cannot make a decision because either the file is unplayable or the client provided bad data

however this doesn’t crash and stop on the web player?

Feb 11, 2026 21:20:09.459 [23160379706168] ERROR - [Req#ba0c5/Transcode/rbdbkn5qgxqwvxurodf3vkgx/0a660dc5-5d6b-4708-ad39-b696f75603b8] [h264 @ 0x15389ce7f6c0] no frame!
Feb 11, 2026 21:20:09.459 [23160384908088] ERROR - [Req#ba0c6/Transcode/rbdbkn5qgxqwvxurodf3vkgx/0a660dc5-5d6b-4708-ad39-b696f75603b8] [NULL @ 0x15389ce7edc0] non-existing PPS 0 referenced
Feb 11, 2026 21:20:09.459 [23160402754360] ERROR - [Req#ba0c7/Transcode/rbdbkn5qgxqwvxurodf3vkgx/0a660dc5-5d6b-4708-ad39-b696f75603b8] [h264 @ 0x15389ce7f6c0] non-existing PPS 0 referenced
Feb 11, 2026 21:20:09.460 [23160391592760] ERROR - [Req#ba0c8/Transcode/rbdbkn5qgxqwvxurodf3vkgx/0a660dc5-5d6b-4708-ad39-b696f75603b8] [h264 @ 0x15389ce7f6c0] decode_slice_header error
Feb 11, 2026 21:20:09.460 [23160304503608] ERROR - [Req#ba0c9/Transcode/rbdbkn5qgxqwvxurodf3vkgx/0a660dc5-5d6b-4708-ad39-b696f75603b8] [h264 @ 0x15389ce7f6c0] no frame!
Feb 11, 2026 21:20:09.460 [23160393702200] ERROR - [Req#ba0ca/Transcode/rbdbkn5qgxqwvxurodf3vkgx/0a660dc5-5d6b-4708-ad39-b696f75603b8] [NULL @ 0x15389ce7edc0] non-existing PPS 0 referenced
Feb 11, 2026 21:20:09.461 [23160395811640] ERROR - [Req#ba0cb/Transcode/rbdbkn5qgxqwvxurodf3vkgx/0a660dc5-5d6b-4708-ad39-b696f75603b8] [h264 @ 0x15389ce7f6c0] non-existing PPS 0 referenced
Feb 11, 2026 21:20:09.461 [23160381815608] ERROR - [Req#ba0cc/Transcode/rbdbkn5qgxqwvxurodf3vkgx/0a660dc5-5d6b-4708-ad39-b696f75603b8] [h264 @ 0x15389ce7f6c0] decode_slice_header error
Feb 11, 2026 21:20:09.461 [23160379706168] ERROR - [Req#ba0cd/Transcode/rbdbkn5qgxqwvxurodf3vkgx/0a660dc5-5d6b-4708-ad39-b696f75603b8] [h264 @ 0x15389ce7f6c0] no frame!
Feb 11, 2026 21:20:09.638 [23160381815608] ERROR - [Req#ba0bc/MetadataAgentManager/getAgent] Unable to find metadata agent provider for identifier ‘tv.plex.xmltv’
Feb 11, 2026 21:20:09.668 [23160384908088] ERROR - [Req#ba0fa/MetadataAgentManager/getAgent] Unable to find metadata agent provider for identifier ‘tv.plex.xmltv’
Feb 11, 2026 21:21:06.785 [23160395811640] ERROR - [Req#ba829/MetadataAgentManager/getAgent] Unable to find metadata agent provider for identifier ‘tv.plex.xmltv’
Feb 11, 2026 21:21:06.827 [23160391592760] ERROR - [Req#ba83c/MetadataAgentManager/getAgent] Unable to find metadata agent provider for identifier ‘tv.plex.xmltv’
Feb 11, 2026 21:21:30.658 [23160304503608] ERROR - [Req#baaa8/MetadataAgentManager/getAgent] Unable to find metadata agent provider for identifier ‘tv.plex.xmltv’
Feb 11, 2026 21:21:30.685 [23160381815608] ERROR - [Req#baafc/MetadataAgentManager/getAgent] Unable to find metadata agent provider for identifier ‘tv.plex.xmltv’
Feb 11, 2026 21:22:17.091 [23160395811640] ERROR - [Req#bb08e/MetadataAgentManager/getAgent] Unable to find metadata agent provider for identifier ‘tv.plex.xmltv’
Feb 11, 2026 21:22:17.120 [23160384908088] ERROR - [Req#bb0c9/MetadataAgentManager/getAgent] Unable to find metadata agent provider for identifier ‘tv.plex.xmltv’
Feb 11, 2026 21:22:51.258 [23160379706168] ERROR - [Req#bb511/MetadataAgentManager/getAgent] Unable to find metadata agent provider for identifier ‘tv.plex.xmltv’
Feb 11, 2026 21:22:51.288 [23160304503608] ERROR - [Req#bb541/MetadataAgentManager/getAgent] Unable to find metadata agent provider for identifier ‘tv.plex.xmltv’
Feb 11, 2026 21:23:27.344 [23160387017528] ERROR - [Req#bb903/MetadataAgentManager/getAgent] Unable to find metadata agent provider for identifier ‘tv.plex.xmltv’
Feb 11, 2026 21:23:27.374 [23160391592760] ERROR - [Req#bb924/MetadataAgentManager/getAgent] Unable to find metadata agent provider for identifier ‘tv.plex.xmltv’
Feb 11, 2026 21:24:00.493 [23160387017528] ERROR - [Req#bbcfd/MetadataAgentManager/getAgent] Unable to find metadata agent provider for identifier ‘tv.plex.xmltv’
Feb 11, 2026 21:24:00.526 [23160393702200] ERROR - [Req#bbdff/MetadataAgentManager/getAgent] Unable to find metadata agent provider for identifier ‘tv.plex.xmltv’
Feb 11, 2026 21:24:10.913 [23160384908088] ERROR - [Req#bbf2c/Transcode/Req#bbf30/MetadataAgentManager/getAgent] Unable to find metadata agent provider for identifier ‘tv.plex.xmltv’
Feb 11, 2026 21:24:10.914 [23160384908088] ERROR - [Req#bbf2c/Transcode] MDE: No part decision to choose from
Feb 11, 2026 21:24:10.914 [23160384908088] ERROR - [Req#bbf2c/Transcode] MDE: No part decision to choose from
Feb 11, 2026 21:24:10.914 [23160384908088] ERROR - [Req#bbf2c/Transcode] Streaming Resource: Cannot make a decision because either the file is unplayable or the client provided bad data
Feb 11, 2026 21:24:11.129 [23160395811640] ERROR - [Req#bbf52/MetadataAgentManager/getAgent] Unable to find metadata agent provider for identifier ‘tv.plex.xmltv’
Feb 11, 2026 21:24:11.158 [23160379706168] ERROR - [Req#bbf55/MetadataAgentManager/getAgent] Unable to find metadata agent provider for identifier ‘tv.plex.xmltv’
Feb 11, 2026 21:24:11.318 [23160393702200] ERROR - [Req#bbf5e/MetadataAgentManager/getAgent] Unable to find metadata agent provider for identifier ‘tv.plex.xmltv’
Feb 11, 2026 21:24:11.346 [23160395811640] ERROR - [Req#bbf63/MetadataAgentManager/getAgent] Unable to find metadata agent provider for identifier ‘tv.plex.xmltv’
Feb 11, 2026 21:25:10.752 [23160304503608] ERROR - [Req#bc464/MetadataAgentManager/getAgent] Unable to find metadata agent provider for identifier ‘tv.plex.xmltv’
Feb 11, 2026 21:25:10.832 [23160402754360] ERROR - [Req#bc483/MetadataAgentManager/getAgent] Unable to find metadata agent provider for identifier ‘tv.plex.xmltv’

2

Posting to cross-link a related thread that describes the same issue (from the same author): Live TV keeps crashing watching on Android TV

Same setup: PMS 1.43.0.10467, Dispatcharr (HDHomeRun emulation), Android app 2026.1.0. Crash happens at the native player layer before any stream request reaches the server — Samsung TV app and web player work perfectly with the same tuner and channels.

Between our two threads we have at least 6 affected users across Android phone and Android TV, all hitting the same “No part decision to choose from” server-side log and a client crash that never even initiates a transcode. No Plex staff response in either thread so far.

Hoping more visibility helps get this acknowledged.

3

Same problem here. Android phone, Sony TV, Dispatcharr. Restarting plex server seems to solve the problem for some minutes until it happens again.

4

Same issue here. anyone know of any progress on this?