Title: Android Mobile and TV Admin Playback Causes App Crash
Preamble:
Thank you to anyone who reaches out to assist with this headache of an issue.
Summary:
Server Version#: 4.51.1
Player Version#: 8.12.3.22809
Logs:
My logs are kept at https://1drv.ms/u/s!AmCc--O6XoxbidVnBfqVSKXjnwPdNw?e=cZt9QN
Password: plexisbest
The Issue:
When attempting to play back certain media content, my app immediately crashes. Please see my OneDrive video at the link above then initial_post\android-mobile-replication.mp4.
I have Android Mobile logs from that video in on OneDrive then initial_post\android-mobile-logs\plex-log-ArrowOfTruth.zip
I have PLEX Server logs in my OneDrive then “initial_post\plex-server-logs\Plex Media Server Logs_2021-02-03_11-21-40.zip”
Troubleshooting:
I cleared cache and data and reinstalled the Android mobile app, yet the issue persisted. I launched the app on my Android TV and the issue occurred there as well.
I signed in with a different Managed Account on the Android mobile app and playback of the video worked flawlessly.
Conclusion: Issue is tied to Admin user Account
I attempted playback on the Windows player and on the 127.0.0.1 web interface as my Admin user and both of those worked flawlessly.
Conclusion: Somehow this is tied to being on Android (tenuous conclusion at best)
Attempted Remediation:
I attempted to repair the database, following instructions: Repair a Corrupt Database | Plex Support
Result: No change, issue still occurs
I attempted to completely rebuild my PLEX Media Server (running on Windows 10 Enterprise 20H2 Build 19042.746) following instructions: Restart Plex Media Server Setup from Scratch | Plex Support
Result: No change, issue still occurs
I attempted to redownload Codecs by deleting the Codecs folder and relaunching PLEX server, following instructions: Can I force plex to download codecs again?
Result: No change, issue still occurs
I attempted to modify my SQLite db files directly via SQLite DB Browser manually. I attempted to remove all reference to “account_id” 1 (my Admin user) except for tables that hold user account declaration, of course.
Result: No change, issue still occurs
Speculation:
I cannot be certain of this, but I believe this issue started happening when I opened my Android Mobile app and attempted to Sync the Parks and Recreation (all seasons) to my phone, then canceled.
Again, because I completely removed all traces of PLEX Server from my machine and reinstalled, I have to believe this issue isn’t tied to my PLEX Server instance, but instead tied to my PLEX Pass account somehow.
What I’m wondering is, what are next steps? buneech seems to be reporting the same issue that I’m seeing, so I think this isn’t an isolated incident. Plex is an amazing product and if there’s anything I can do to help the bugfix side of things, I’m here to help!