Create Smart Collection / Playlist not working

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I apologize if I’ve created this in the wrong place, but I wasn’t sure where exactly it should go.

I’m a Plex Pass subscriber and use https://app.plex.tv/desktop to access the Plex library running on my Synology DS1520+ NAS (running DSM 7.1.1-42962 Update 3 on x86_64 architecture).

I’ve been having trouble recently with the inability to create Smart Collections or Smart Playlists… When I click either item in the pop-up menu, the entire row of buttons near the top of the UI disappears. The other functions available in that menu work fine. However, if I access the plex-web interface running on my NAS, I am able to successfully create Smart Collections / Playlists.

I think it might actually be an issue with app.plex.tv and not related to my Plex server, but I’m not sure. The browser console isn’t outputting any errors and the info/warnings that do show seem unrelated. I’ve confirmed this issue is occurring as of these Plex server versions:

  • 1.30.3.6509 (beta)
  • 1.30.0.6486

I’m quite certain this problem was not occurring when I had these prior versions installed:

  • 1.29.2.6364
  • 1.27.2.5929
  • 1.26.2.5797
  • 1.26.0.5715
  • 1.24.4.5081

Here’s a quick screen capture of first successfully accessing the Create Collection form in plex-web on my NAS, then unsuccessfully attempting to do so via app.plex.tv:

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I think you might be seeing a variation of this:

I get there a different way, but the symptom is the same.

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Thank you @beckfield.

I am able to reproduce the Music Library Tracks issue in app.plex.tv as well and not able to reproduce it in the plex-web version run from my NAS.

I think you’re right that they are related and likely have the same root cause.

cc: @OttoKerner

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This appears to be fixed with Plex Web Version 4.99.2.

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Confirmed; thanks for the heads-up!

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