Dashboard now playing - not working

General Discussions Plex Features
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Hello everyone,

I’ve been using Plex for years without any problems. A few days ago, I decided to purchase a Plex Pass again—this time opting for the lifetime subscription. However, I’ve noticed an issue: when my parents are watching content, the Plex Dash app on my iPhone (and other platforms) shows “Nothing is currently being played,” even though the bandwidth graph indicates activity. I confirmed with my parents, and they are indeed streaming content.

My previous Plex Pass subscription expired a few months ago, and this issue only started after I upgraded to the lifetime plan. I’m unsure if this is due to a change in Plex or something else affecting this feature. For reference, I’m running Plex Media Server v.1.41.2 on Synology DSM 7.1.1.

Any help in resolving this issue would be greatly appreciated!

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I forgot to mentioned that I read other posts and that I tried to log out of all my plex accounts/apps etc and log back in as others mentioned and that that did not work for me.

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Do you experience the same after restarting the Plex Media Server app?

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That seemed to fix it.

Thank you very much for your help!!

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