Debugging Plex is not reachable

Plex Media Server Remote Access
1

Server Version#: 1.18.4.2171-ac2afe5f8
Player Version#: Chrome

My ISP does not allow port forwarding so I am using tinc VPN hosted on a VPS which connects to my plex server on - 10.0.0.2 (locally 192.168.8.110).

When I am in the same network 192.168.8.110:32400 works perfectly in opening and running plex.

When I proxy into the VPS 10.0.0.2:32400 works perfectly in opening and running plex.

But when I setup my nginx config and access plex.example.com:

upstream plex-upstream {
	server 10.0.0.2:32400;
}

server {
	listen 80;
	server_name plex.example.com;

	location / {
		if ($http_x_plex_device_name = '') {
			rewrite ^/$ http://$http_host/web/index.html;
		}

		proxy_set_header X-Real-IP $remote_addr;
		proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;
		proxy_redirect off;
		proxy_set_header Host $http_host;
		proxy_pass http://plex-upstream;
	}
}

I get

Plex is not reachable.

Make sure your server has an internet connection and any firewalls or other programs are set to allow access.

How do I fix this?

2

I’m running into the same situation. After upgrading to 1.18.4.2171, Tuatulli is constantly reporting loss of remote access, then a restoration of remote access the next time it checks.

I am able to port forward and I’m not using a VPN, but the behavior is the same.

3

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