Devices still have access to PMS after removing all authorized devices & changing password

Plex Media Server Desktops & Laptops
1

I’m trying to deny a couple rogue devices access to my Plex server - I’ve removed all authorized devices and changed my password (and ticked sign out of connected devices) and then restarted the server all like 5 times now over the last month, but they’re able to get straight back on without being prompted to enter the new passwords. One device is a chrome browser and the other an iphone. Cheers :slight_smile:

Server Version#: 1.13.9.5456
Player Version#: 3.69.1

2

Are they remote or are they on your local network?
Are they using your own user account or one of your home users?

3

Cheers for the reply.

They’re remote users, and they’re using the guest user so I guess they’re home users.

4

Then disable the guest account.
Then change your own password.

5

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