Different subnets

General Discussions
1

Here’s the problem.

I subscribe to Disney+, Paramount+, MAX, NetFlix, and Peacock which all offer dozens of available subtitles:

  • Czech
  • Danish
  • Dutch
  • English (U.K. and U.S.)
  • Finnish
  • French (Canada and France)
  • German
  • Greek
  • Hungarian
  • Italian
  • Japanese
  • Korean
  • Norwegian
  • Polish
  • Portuguese (Brazil and Portugal)
  • Romanian
  • Slovak
  • Spanish (Latin America and Spain)
  • Swedish
  • Turkish
  • Chinese (Simplified)
  • Chinese (Traditional)
  • Chinese (Hong Kong)

Unfortunately, I have a mother-in-law who speaks the only language missing from the above. Russian. I understand that it is against the law to speak or read the Russian language here in 'Merica but, Plex has always overlooked that transgression.

So, when we have a family movie night, I have always illegally PirateBay-ed the movie she wants to watch so that I can play it on Plex where Russian subtitles are allowed.

All was fine for many years until … my ISP started snooping around and started detecting the content. They would shut down my service until I called and explained the above story. Then, they would agree to reconnect my service at no cost as a one-time courtesy. This cycle has happened dozens of times and I’m getting sick of explaining over and over.

I’ve always noticed that I get a playback warning for every movie served by Plex that my connection is not optimal. blah, blah, blah. I always thought it was because wifi was limiting me to 300 mpbs.

What I’m thinking now is that my tv and server are on different subnets. This means that the movie is not being served directly across my intranet but, rather, routed back through the internet and ISP server!!!

Is this something someone here can help with?

2
  • Open the Dashboard, expand it to show full details https://support.plex.tv/articles/200871837-status-and-dashboard#toc-1
  • play something on your TV
  • notice the detail info on the Now Playing screen. Of particular interest is the IP of the player in parentheses, as well as the word immediately before it. It can be either “local”, “remote”, or “indirect”. Which one shows up?
  • How does the player’s IP compare to your server’s IP? Do they look like they are on the same IP network?
3

I have PMS and my TV on separate subnets. Make sure that both subnets are specified under the LAN Networks in the network settings on your PMS.

For example if your server is in the subnet 192.168.1.0/24 and your TV is in 192.168.10.0/24 then you would enter it as 192.168.1.0/255.255.255.0,192.168.10.0/255.255.255.0.

Also make sure that the firewall in your router is configured to allow traffic from your TV to your Plex server.

1 Like
Why was my post deleted as off topic?
5

I don’t think this is working anymore. Maybe something rebooted and got a different IP address.

This is my home. Why do we need to know all these nitty-gritty details?

How do I make sure this works all the time going forward?

6

Check the subnets for your two networks and adjust the settings if necessary. If this doesn’t resolve it then you’ll need to post your logs so that more information is available.

Like most applications Plex only knows the subnet of the local network it’s connected to. In 99% of installations this is sufficient as users typically don’t have devices across multiple local subnets. You have a non-typical use case so Plex needs to be specifically configured for it.

7

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