Direct Connection Unavailable when playing Plex at hotel

Hi - I have my Plex Server set up on my QNAP NAS device. I have Plex set up to play from my FireTV (2015) streaming box.

Before leaving for a hotel on a trip, I tested playing videos from my Plex Server / FireTV over AT&T using my phone’s WiFi hotspot. Plex came up and played videos fine.

When I got to the hotel, I set up a WiFi hotspot that used the hotel WiFi (I have a portable network WiFi Access Point router for this purpose). After I set up the Access Point router and log into the hotel WiFi with that router. I never need to log into the hotel WiFi after that. I could surf the internet fine from all devices connected to my Access Point router once I establish the link to the hotel WiFi.

However, while my FireTV could stream other shows/movies at the hotel, I couldn’t connect to my Plex Server (possibly the QNAP). I saw a “Direct Connection Unavailable” message on Plex.

If I changed the hotspot back to my AT&T phone, Plex started to stream fine again.

How do I get the FireTV/Plex/Plex Server to work at a hotel?

Thanks,

AzJazz

You may not be able to do it. They could be blocking it just as work work environments sometimes do. If you have a VPN service you could try using that from the hotel which may allow you to get through if it is a blocking issue.

Hotels are hit and miss. Sometimes you have no problem at all. Sometimes some services are blocked. Sometimes they let you access everything but throttle you (killer).

A couple of years ago I was staying 3 nights a week at a hotel that was problematic like this so I would use my laptop running a Media server with a 2.5" USB3 attached small drive (didn’t require separate power) with media on it and would use a stick attached to the TV. Basically a portable Media Server. The laptop would serve as a WIFI hotspot as well.

Oh yea, I learned to attach a stick to an HDMI extension cable just so I always saw it in the morning and wouldn’t leave forgetting to unplug the stick from the TV. Did that once and learned not to do that again. :slight_smile:

Might seem like overkill but if you tend to stay in hotels often it’s worth it. Makes for a good mini system to take on vacations as well.

Thanks, @cayars - I will try your VPN suggestion next time if a standard hotel connection doesn’t work.

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