Direct Play: Color Space Is Not Supported

Plex Media Server Desktops & Laptops
1

Server Version#: Version 1.27.0.5849
Player Version#: tvOS 8.3 (2621)

When trying to play some DV video files, directly, I get the issue of:

"Could not direct play because: App cannot direct play this item. No direct play video profile exists for protocol http, with container mkv, and video codec hevc.

Could not transcode because: File is unplayable. Color space is not supported."

I am not sure why it is triggering this I have direct play on, and I am using the new video player which should support HEVC. I see this log:

Streaming Resource: Reached Decision id=102492 codes=(General=2000,Neither direct play nor conversion is available. Direct Play=3000,App cannot direct play this item. No direct play video profile exists for protocol http, with container mkv, and video codec hevc. Transcode=2003,File is unplayable. Color space is not supported.) media=(id=244863 part=(id=1704706 decision=none container=mpegts protocol=hls streams=(Video=(id=3661932 decision=transcode bitrate=2147483647 encoder=h264_nvenc width=3840 height=2160) Audio=(id=3661933 decision=copy channels=6 rate=48000) Subtitle=(id=3661934 decision=transcode bitrate=2147483647 encoder=webvtt languageCode=eng location=segmented))))
2

Plex Media Server-49-54 2.zip (4.5 MB)

3

Sample file sample.zip (19.4 MB)

4

There are a few threads discussing this.

Color space is not supported error after updating to 1.25.5

Plex displays wrong colours with Dolby Vision on AppleTV 4k

TLDR:

Plex does not support transcoding of Dolby Vision Profile 5 video.

On supported Apple devices, Plex can Direct Play a file using the Apple decoder + player.

Compatible files must be MP4 and match Apple’s expectations (dvh1).

It is possible to remux and convert files.

5

Do I need to manually turn off the enhanced player or is Plex smart enough to know what it can’t handle? I theoretically could remux or convert but it’s a constant battle with these files.

6

Nope! Happens automatically.

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