Server Version#: 1.18.4.2171
Player Version#: 2.12 (1) @ Apple TV 4K tvOS 13.3 (17K449)
It happened to me already several times now that halfway through a movie I said to myself „Wait a second, something looks wrong here!?“ and then realized that the aspect ratio isn’t how it should be because the image has been zoomed. Double-tapping the remote resolves the problem and brings back the rest of the missing image (and the letterbox).
I’ve learned that this letterbox zoom is a tvOS 11+ feature, but I find it extremely annoying when it kicks in automatically on 1:2.35 flick without even telling me. I mean I don’t have the feeling that I zoom in myself accidentally, as I don’t see the zooming happening (if so, it must happen at the very beginning of the movie, with the first 1-3 seconds still being black).
@elan
My question: Is there any way to prevent this from happening or disable/suppress letterbox zooming for the Plex Player on Apple TV entirely? If this option doesn’t exit yet, I’d like to see it.
I saw that in the Apple TV Settings > AirPlay and HomeKit there’s AirPlay Display: Underscan which was set to Auto, and which I’ve changed now to Off. But I assume that it affects only AirPlay-streamed content from other Apple devices, not the Plex player on the ATV.
