gTvD3vYw.zip (61.8 KB)
This has been a problem for months, so there isn’t a specific version of Plex attached. My Apple TV is the 4K model, tvOS 15.6.
When using the new player only (old player works fine), external VTT files cause transcoding and are burned in, while the Apple TV still display them just fine, on top of the burned in ones.
Specific use case: movies purchased from Rifftrax.com (hi all msties!) come with an external vtt file.
Workarounds: use the old player or convert the vtt to srt before adding to Plex.
I didn’t include logs because I figure this is an easy one: Plex Server thinks the vtt format is not supported by the device, but it is.
If I was incorrect let me know and I’ll post logs.
From what I can see if you have external VTT subs enabled it shows the subtitles twice as described in this topic. if you have them disabled it still shows them as described in other topic.
From what I was told about VTT they are intended/designed as internal subs only which is why the Apple TV app has trouble with them, so our Apple player team need to figure out how to handle them when external.
