I had to downgrade from 5291. It’s not stable at all on my Ubuntu 18 VM. Couldn’t find any errors in logs and no crash reports. It would take 60+ seconds to come online after restart of service as well as constant connection drops across multiple devices, especially the web interface.
I’ve downgraded back to 5154 even though the public version in between 5154 and 5291 (can’t remember what it was) was working decently.
Without logs of any kind, it’s impossible to know if it’s VM configuration or other limitation interaction.
If you can reproduce , or encounter similar, the logs are always available manually under /var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Logs
A tar.gz of it is accepted by the forum and exactly what I need to look at
I am also having severe issues with this verison. I need a method to downgrade. The server is totally unusable on mac. I can’t establish a secure connection even on the host machine. I can sometimes access settings. Metadata is missing. Something went very wrong on this update. I can’t find any logs being produced though.
Just confirmed. Downgraded to 1.13.4.5271-200287a06 and all issues resolved on Mac.
5291 would kind of load the server interface on web. It was very unstable and slow. I couldn’t access server settings either. No crash logs were saved from what I found in Application Support/Plex. Don’t know what to tell ya guys.
As I posted above, can you drill down in and ZIP the Logs directory?
At least grab something?
Plex Media Server.zip (1.1 MB)
I hope this helps.
Yes it does help!
Thank you.!!
I see where I need to go digging.
Your PMS server and Plex.tv are not communicating properly. This is something I can go track.
same here since last update its not working anymore
scanning takes too long and returns no posters and no external subs and even the android app playback buffers avery 5 seconds
its beyond limits how the can crap thing with just one update
The server auto updated last night during maintenance back to 5291. The server did not work for me again. I have captured more logs since this event that I am attaching. I have since reverted again and everything is working again.
Plex Media Server.zip (1.9 MB)
I suggest you turn off your automatic updating for now.
I cannot help with MacOS but this issue is being coordinated by @sa2000.
thanks for the new logs. I have looked at the logs. it is still not clear what the issue is I see that the server is not published for remote access and so all use is within the local network.
I can see playback on Chromecast 10.1.12.3 and other requests from localhost.
when you say it is not working on 1.13.5.5291 what does that mean exactly ?
what happened on this version when you opened plex in browser which should go to http://127.0.0.1:32400/web
I have noticed a number of extra virtual network interfaces showing up. are you using vpn / proxy ? do the problems arise when not using this vpn/proxy ?
are you making use of the custom server access url setting ?
wouldn.t mind looking at your preferences file.could copy it out and zip it and send by private message to me and chuckpa
I believe in mac the preferences file can be found this way
Using the Finder’s “Go” menu, select ‘Go To Folder…‘ then enter the following in the dialog box that pops up:
~/Library/Preferences/com.plexapp.plexmediaserver.plist
it is important in understanding the problem to know what you get back when you open a browser and go to this url
http://127.0.0.1:32400/web
and please if you are running vpn / proxy software do try without it and for this test would like to see logs
and is there any firewall software running ?
also if someone could see the logs and help could be greatPlex Media Server Logs_2018-08-06_15-42-49.zip (908.2 KB)
I will send you the preference files in a private message after I finish this post.
My network configuration for the server, which works fine on .5271 is this: A 2009 Mac Pro which is connected to the local network (router) via RJ45 but is not assigned a local IPv4. Rather the second ethernet port is connected to the network directly. I live in an apartment, and unfortunately the service provider assigns private IP addresses through the building. This has caused the double NAT scenario, and while Plex has reported that it is not available outside of the local network, it actually was available outside of the LAN. Plex wasn’t directly assigned an IP on the local network though, it established its connection via the secondary connection (which is much faster because it isn’t congested like the router for the LAN). I attach a network diagram (Figure 1).
I have also attached screenshots showing what happens with I visit http://127.0.0.1:32400/web in Figure 2. Ultimately, it does nothing, its just a black screen. So when I say its not working, I mean it literally does nothing. The server is totally unusable. As soon as I uninstall .5291 and revert to .5271, the server again works correctly on both LAN and WAN.
More logs:
Plex Media Server.zip (2.3 MB)
Thanks for the detail
Would like to concentrate initially on why http://127.0.0.1:32400/web is not working. Would like to match what you had on the screenshot to the logs. What time was the 2nd screenshot which shows a black screen
could you get me the output from
sudo lsof -iTCP:32400
sudo lsof -iTCP:32401
I am not sure if this just lists PIDs or process names as well. If not, you can use
ps -ef
to get list of PIDs
Could I have that captured in terminal session on the mac from the failing 1.13.5.5291 and working 1.13.4.5271
I am not sure if sudo netstat -a -b -n gives us process names on Mac OS or not. If it does, please capture that into text file for both versions
I presume http://127.0.0.1:32400/web works OK on 1.13.4.5271
The logs show these network interfaces
Aug 08, 2018 19:31:43.335 [0x700001e39000] DEBUG - Network interfaces:
Aug 08, 2018 19:31:43.335 [0x700001e39000] DEBUG - * 1 lo0 (127.0.0.1) (loopback: 1)
Aug 08, 2018 19:31:43.335 [0x700001e39000] DEBUG - * 13 en0 (10.1.12.9) (loopback: 0)
Aug 08, 2018 19:31:43.335 [0x700001e39000] DEBUG - * 19 vnic0 (10.211.55.2) (loopback: 0)
Aug 08, 2018 19:31:43.335 [0x700001e39000] DEBUG - * 20 vnic1 (10.37.129.2) (loopback: 0)
So the IP I presume is 10.1.12.9
The vnic0 and vnic1 must be for the windows vm connection
Interfaces starting with v get ignored by Plex Media Server
So there is no proxy software running on the Mac ?
You did not mention if you have any firewall software running
On the mac several users (including me) reported as well that 5291 is very unstable - it constantly crashes. I also downgrade to 5271 which works like a charm.
can’t find any uploaded crash reports for your server.
If there is an issue with 1.13.5.5291, we need to get to the bottom of it. Would appreciate your help in getting me diagnostics to understand the issue
Well I downgrade to prevent a riot in my house 
Actually crash reports are ticked, but the service doesn’t crash - it just stops being accessible. Trying to quit PMS and it hangs.
I will upgrade again to collect the required info.
FYI: Plex not loading with new update (Version 1.13.5.5291-6fa5e50a8) on macOS - #5 by pekingdutch
Plex Crash Uploader.log
Aug 16, 2018 18:00:03.788 [0x70000b9ea000] INFO - Crash Uploader - Platform: darwin-x86_64 (10.13.6) ServerUUID: 5a1ce234c0645ff97981e060629f508faf47901a UserId: pekingdutch@xs4mail.com Version: 1.13.5.5291-6fa5e50a8
Aug 16, 2018 18:00:04.952 [0x7fffa6e08380] INFO - Successfully reported 3A18BA6D-9104-4802-993E-6A8EB8441886
Plex Media Server.log:
Aug 16, 2018 18:00:01.629 [0x70000c287000] INFO - Plex Media Server v1.13.5.5291-6fa5e50a8 - Apple Mac - build: darwin-x86_64 macosx - GMT 08:00
Aug 16, 2018 18:00:01.630 [0x70000c287000] INFO - MacOSX version: 10.13.6, language: en
Aug 16, 2018 18:00:01.630 [0x70000c287000] INFO - Processor Intel(R) Core(TM) i5-4278U CPU @ 2.60GHz
Aug 16, 2018 18:00:01.630 [0x70000c287000] INFO - /Applications/Plex Media Server.app/Contents/MacOS/Plex Media Server --from-auto-update
Aug 16, 2018 18:00:02.144 [0x70000c61c000] INFO - OCSP: Successfully retrieved response from cache.
Aug 16, 2018 18:00:07.133 [0x70000d4f3000] WARN - Sync: Couldn't get sync lists without subscription.
Aug 16, 2018 18:00:07.138 [0x70000c30a000] ERROR - Sync: could not get sync list 16413999, sync item 17695532 to update status
Aug 16, 2018 18:00:07.138 [0x70000c30a000] ERROR - Sync: could not get sync list 16413999, sync item 17695537 to update status
Aug 16, 2018 18:00:07.138 [0x70000c30a000] ERROR - Sync: could not get sync list 16413999, sync item 17697269 to update status
Aug 16, 2018 18:00:07.138 [0x70000c30a000] ERROR - Sync: could not get sync list 19137134, sync item 21211433 to update status
Aug 16, 2018 18:00:07.138 [0x70000c30a000] ERROR - Sync: could not get sync list 19137134, sync item 21211440 to update status
Aug 16, 2018 18:00:07.138 [0x70000c30a000] ERROR - Sync: could not get sync list 15954027, sync item 23970561 to update status
Aug 16, 2018 18:00:07.138 [0x70000c30a000] ERROR - Sync: could not get sync list 15954027, sync item 23970823 to update status
Aug 16, 2018 18:00:07.138 [0x70000c30a000] ERROR - Sync: could not get sync list 19137134, sync item 24110706 to update status
Aug 16, 2018 18:00:07.138 [0x70000c30a000] ERROR - Sync: could not get sync list 18665580, sync item 21428081 to update status
Aug 16, 2018 18:00:07.138 [0x70000c30a000] ERROR - Sync: could not get sync list 18665580, sync item 21428082 to update status
Aug 16, 2018 18:00:07.138 [0x70000c30a000] ERROR - Sync: could not get sync list 18665580, sync item 21428106 to update status
Aug 16, 2018 18:00:07.138 [0x70000c30a000] ERROR - Sync: could not get sync list 18665580, sync item 21433329 to update status
Aug 16, 2018 18:00:07.138 [0x70000c30a000] ERROR - Sync: could not get sync list 26156027, sync item 28093262 to update status
Aug 16, 2018 18:00:07.138 [0x70000c30a000] ERROR - Sync: could not get sync list 26156027, sync item 28094342 to update status
Aug 16, 2018 18:00:07.139 [0x70000c30a000] ERROR - Sync: could not get sync list 15954027, sync item 28094353 to update status
Aug 16, 2018 18:00:07.139 [0x70000c30a000] ERROR - Sync: could not get sync list 26156027, sync item 28095425 to update status
Aug 16, 2018 18:00:07.139 [0x70000c30a000] ERROR - Sync: could not get sync list 26156027, sync item 28096523 to update status
Aug 16, 2018 18:00:07.139 [0x70000c30a000] ERROR - Sync: could not get sync list 15954027, sync item 28152212 to update status
Aug 16, 2018 18:00:07.139 [0x70000c30a000] ERROR - Sync: could not get sync list 25431268, sync item 29103697 to update status
Aug 16, 2018 18:00:07.139 [0x70000c30a000] ERROR - Sync: could not get sync list 25431268, sync item 29103764 to update status
Aug 16, 2018 18:00:07.139 [0x70000c30a000] ERROR - Sync: could not get sync list 19885360, sync item 22774965 to update status
Aug 16, 2018 18:00:07.139 [0x70000c30a000] ERROR - Sync: could not get sync list 19885360, sync item 23238647 to update status
Aug 16, 2018 18:00:07.139 [0x70000c30a000] ERROR - Sync: could not get sync list 19885360, sync item 23501057 to update status
Aug 16, 2018 18:00:07.139 [0x70000c30a000] ERROR - Sync: could not get sync list 19885360, sync item 23501059 to update status
Aug 16, 2018 18:00:07.139 [0x70000c30a000] ERROR - Sync: could not get sync list 19885360, sync item 23501061 to update status
Aug 16, 2018 18:00:07.139 [0x70000c30a000] ERROR - Sync: could not get sync list 19885360, sync item 24979162 to update status
Aug 16, 2018 18:00:07.139 [0x70000c30a000] ERROR - Sync: could not get sync list 19885360, sync item 24979163 to update status
Aug 16, 2018 18:00:07.139 [0x70000c30a000] ERROR - Sync: could not get sync list 19885360, sync item 24979167 to update status
Aug 16, 2018 18:00:10.161 [0x70000e44d000] WARN - Got a transcode session ping without a session GUID (or with an invalid one).
Aug 16, 2018 18:00:20.015 [0x70000d1e1000] WARN - PubSubManager: Connection to 139.162.142.209 failed: Operation timed out.
Aug 16, 2018 18:00:31.701 [0x70000cdc9000] INFO - LibraryUpdateManager path watching is disabled
Aug 16, 2018 18:01:41.415 [0x70000c9b1000] WARN - NAT: PMP, timed out waiting for response.
Aug 16, 2018 18:01:41.431 [0x70000c7a5000] ERROR - EventSource: Retrying in 15 seconds.
Aug 16, 2018 18:01:41.539 [0x70000e3ca000] WARN - Got a transcode session ping without a session GUID (or with an invalid one).
Aug 16, 2018 18:01:41.975 [0x70000e8e8000] WARN - SLOW QUERY: It took 780.000000 ms to retrieve 1 items.
Aug 16, 2018 18:01:42.114 [0x70000e553000] WARN - SLOW QUERY: It took 690.000000 ms to retrieve 1 items.
Aug 16, 2018 18:01:42.180 [0x70000da11000] WARN - Got a transcode session ping without a session GUID (or with an invalid one).
Aug 16, 2018 18:01:42.190 [0x70000e347000] WARN - WebSocket: Ignoring message since we're closing the connection
Aug 16, 2018 18:01:42.529 [0x70000c493000] WARN - Got a transcode session ping without a session GUID (or with an invalid one).
Aug 16, 2018 18:02:01.936 [0x70000cfd5000] ERROR - Sync: could not get sync list 15954027, sync item 23970561 to update status
Aug 16, 2018 18:02:01.936 [0x70000cfd5000] ERROR - Sync: could not get sync list 15954027, sync item 23970823 to update status
Aug 16, 2018 18:02:01.936 [0x70000cfd5000] ERROR - Sync: could not get sync list 15954027, sync item 28094353 to update status
Aug 16, 2018 18:02:01.936 [0x70000cfd5000] ERROR - Sync: could not get sync list 15954027, sync item 28152212 to update status
Aug 16, 2018 18:02:01.936 [0x70000cfd5000] ERROR - Sync: could not get sync list 26156027, sync item 28093262 to update status
Aug 16, 2018 18:02:01.936 [0x70000cfd5000] ERROR - Sync: could not get sync list 26156027, sync item 28094342 to update status
Aug 16, 2018 18:02:01.936 [0x70000cfd5000] ERROR - Sync: could not get sync list 26156027, sync item 28095425 to update status
Aug 16, 2018 18:02:01.936 [0x70000cfd5000] ERROR - Sync: could not get sync list 26156027, sync item 28096523 to update status
Aug 16, 2018 18:02:01.937 [0x70000cfd5000] ERROR - Sync: could not get sync list 25431268, sync item 29103697 to update status
Aug 16, 2018 18:02:01.937 [0x70000cfd5000] ERROR - Sync: could not get sync list 25431268, sync item 29103764 to update status
Aug 16, 2018 18:02:01.937 [0x70000cfd5000] ERROR - Sync: could not get sync list 16413999, sync item 17695532 to update status
Aug 16, 2018 18:02:01.937 [0x70000cfd5000] ERROR - Sync: could not get sync list 16413999, sync item 17695537 to update status
Aug 16, 2018 18:02:01.937 [0x70000cfd5000] ERROR - Sync: could not get sync list 16413999, sync item 17697269 to update status
Aug 16, 2018 18:02:01.937 [0x70000cfd5000] ERROR - Sync: could not get sync list 19137134, sync item 21211433 to update status
Aug 16, 2018 18:02:01.937 [0x70000cfd5000] ERROR - Sync: could not get sync list 19137134, sync item 21211440 to update status
Aug 16, 2018 18:02:01.937 [0x70000cfd5000] ERROR - Sync: could not get sync list 19137134, sync item 24110706 to update status
Aug 16, 2018 18:02:01.937 [0x70000cfd5000] ERROR - Sync: could not get sync list 18665580, sync item 21428081 to update status
Aug 16, 2018 18:02:01.937 [0x70000cfd5000] ERROR - Sync: could not get sync list 18665580, sync item 21428082 to update status
Aug 16, 2018 18:02:01.937 [0x70000cfd5000] ERROR - Sync: could not get sync list 18665580, sync item 21428106 to update status
Aug 16, 2018 18:02:01.937 [0x70000cfd5000] ERROR - Sync: could not get sync list 18665580, sync item 21433329 to update status
Aug 16, 2018 18:02:01.937 [0x70000cfd5000] ERROR - Sync: could not get sync list 19885360, sync item 22774965 to update status
Aug 16, 2018 18:02:01.937 [0x70000cfd5000] ERROR - Sync: could not get sync list 19885360, sync item 23238647 to update status
Aug 16, 2018 18:02:01.938 [0x70000cfd5000] ERROR - Sync: could not get sync list 19885360, sync item 23501057 to update status
Aug 16, 2018 18:02:01.938 [0x70000cfd5000] ERROR - Sync: could not get sync list 19885360, sync item 23501059 to update status
Aug 16, 2018 18:02:01.938 [0x70000cfd5000] ERROR - Sync: could not get sync list 19885360, sync item 23501061 to update status
Aug 16, 2018 18:02:01.938 [0x70000cfd5000] ERROR - Sync: could not get sync list 19885360, sync item 24979162 to update status
Aug 16, 2018 18:02:01.938 [0x70000cfd5000] ERROR - Sync: could not get sync list 19885360, sync item 24979163 to update status
Aug 16, 2018 18:02:01.938 [0x70000cfd5000] ERROR - Sync: could not get sync list 19885360, sync item 24979167 to update status
you appear to have debug logging disabled
Settings / server / general / show advanced
Please enable and restart the server and let me have the logs zip after restart following the next crash or hang
