Downgrade of the quality image, need help

If your upload speed is 500mbps you shouldn’t be having a problem with every person trying to stream

It sounds to me like something with your remote access got messed up during the downgrade

Look in the dashboard as someone tries to play a remote stream and see what it says here
(expand view-show details)
Screenshot (541)

If it’s configured properly, it should say remote. If it says indirect like my screen shot something is wrong and you need to troubleshoot