Download content app Android ad iOS with Plex pass

Plex Players Mobile Devices
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Server Version#:synology 7.1
Player Version#:lastet 1.26.0.5715

Hi everybody,

Sorry For my english.
I can’t download a film with iOS app plex and Android app plex.
I have Plex pass Life time.
If i use a client Windows i don’t have the problem with download film For use offline.
Can i fax it?
Regards

Andrea

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