Player Version#: plex for linux 1.45.0.3017-e5c724f3
I’m trying the new plex for linux and it works fine but download features has a problem.
If I try to download movies : no problems
if I try to download series : I can download 1 episode and then cannot download another one from the same serie. If I try to download another serie, same problem … I can only download 1 episode …
If I go in downloads category in the right side menu, I get this message : “There was an unexpected error”
and If I check the log file, I can find this error message :
"message": "Request failed with status code 404",
"name": "Error",
"stack": "Error: Request failed with status code 404\n at e.exports (file:///snap/plex-desktop/8/resources/web-client/js/697-697-126aed3800553cc20b0c-plex-4.82.0.23922-a56097c.js:2:521992)\n at e.exports (file:///snap/plex-desktop/8/resources/web-client/js/697-697-126aed3800553cc20b0c-plex-4.82.0.23922-a56097c.js:2:524415)\n at XMLHttpRequest.y (file:///snap/plex-desktop/8/resources/web-client/js/697-697-126aed3800553cc20b0c-plex-4.82.0.23922-a56097c.js:2:517314)",
"status": 404,
"data": {
"Error": {
"error": "Not Found",
"message": "Not Found",
"statusCode": 404
}
}
}
Jun 06, 2022 21:04:01.191 [0x7f9416a178c0] ERROR - [Web] {
"message": "Request failed with status code 500",
"name": "Error",
"stack": "Error: Request failed with status code 500\n at e.exports (file:///snap/plex-desktop/8/resources/web-client/js/697-697-126aed3800553cc20b0c-plex-4.82.0.23922-a56097c.js:2:521992)\n at e.exports (file:///snap/plex-desktop/8/resources/web-client/js/697-697-126aed3800553cc20b0c-plex-4.82.0.23922-a56097c.js:2:524415)\n at XMLHttpRequest.y (file:///snap/plex-desktop/8/resources/web-client/js/697-697-126aed3800553cc20b0c-plex-4.82.0.23922-a56097c.js:2:517314)",
"status": 500,
"data": "<html><head><title>Internal Server Error</title></head><body><h1>500 Internal Server Error</h1></body></html>"
}
If I try with Windows version of plex desktop, no problem … everything works fine.
Please post full debug server logs, as well as logs from the player, and the embedded “nano” Plex server.
I’m told you should find those app and nano logs around here: /home/USER/snap
These logs don’t contain an attempt to download anything. You are going to have to launch the app, attempt to download something, and then post the logs.
In your logs are entries such as Jun 08, 2022 17:02:11.806 [0x7f820f7fe700] ERROR - [MediaRecorderDecision/26d9c70df05ea3a2f153e63596aba85df49fbe46] safe_fopen: fopen for '"/home/tigermick/snap/plex-desktop/common/Plex Media Server/Sync/1/2/.grab/26d9c70df05ea3a2f153e63596aba85df49fbe46-r1v81umrfrhlwpc4ibosndg4/Les Aventures de Tom Sawyer (1980) - S01E01 - Le cochon sauvage.mkv"' failed: 2 (No such file or directory)
What is the last directory on this path that exists?
I can find exactly this directory : “/home/tigermick/snap/plex-desktop/common/Plex Media Server/Sync/1/2/.grab/26d9c70df05ea3a2f153e63596aba85df49fbe46-r1v81umrfrhlwpc4ibosndg4/”
but I find just this file inside : “Les Aventures de Tom Sawyer (1980) - S01E04 - Sortilege.mkv”
The file : “Les Aventures de Tom Sawyer (1980) - S01E01 - Le cochon sauvage.mkv” is in this directory : /home/tigermick/snap/plex-desktop/common/Plex Media Server/Sync/1/2/Les Aventures de Tom Sawyer (1980)/Season 01/
I had forgotten that the above error occurs when it can’t open the file for resume which means it’s normal for cases when a file isn’t resumed. Your problem is something else which unfortunately isn’t captured in the logs. I have a theory but I may need to see a copy of the database. You can find it in ~/snap/plex-desktop/common/Plex Media Server/Plug-in Support/Databases and I need all the files that start with com.plexapp.plugins.library.sync. Please send this to me in a DM as it contains sensitive info.
Ah yes, I disabled it because too many on the forums were sending unsolicited DMs. Oh well, I don’t need the database anymore because I tracked down where the issue was. It should make it into a future release.
