Download & Sync - Unable to play media

Hi Team,

In the last few betas, playing synced music doesn’t work for me. If I go to ‘Downloads & Sync -> Music -> Library’ and then click the play or shuffle button I get the pop up ‘Unable to play media’. This happens in all subviews bar the album view, where it will queue the album but only play the first song (no next or previous but tracks are in the queue).

I have attached a log excerpt below:

11-12 21:46:30.960  i: Hello, Plex for Android world (debug: false)!
11-12 21:46:30.960  i: App version: 7.24.0.13686 (730027873)
11-12 21:46:30.961  i: Nano server version: 1.18.1.2019-c186313fe
11-12 21:46:30.962  i: Manufacturer: Samsung Electronics Co., Ltd.  Device: maestro7872  Model: FiiO M11 Pro  Product: M11 Pro  Version: 7.0
11-12 21:46:30.966  i: Screen size: Normal Screen density: Unknown Resolution: 1440x720 DPI: 272 Touchscreen: true  Marketplace: com.android.packageinstaller  Architecture: arm64-v8a
11-12 21:46:30.966  i: Showing toast: Network logging has started
11-12 21:46:41.054  i: [pms] /10.0.1.133:51075 - GET /logging
11-12 21:46:41.460  i: [pms] /10.0.1.133:51076 - GET /favicon.ico
11-12 21:46:52.975  i: Resuming UnoHomeActivity.
11-12 21:46:53.005  i: [Download Item] Downloading item with uri server://local/com.plexapp.plugins.library/library/sections#268435459
11-12 21:46:53.006  i: Fetching [method:GET] http://127.0.0.1:32500/library/sections?includeTypeFirst=1&X-Plex-Token=...CXtC
11-12 21:46:53.029  i: [pms] /127.0.0.1:38016 - GET /library/sections
11-12 21:46:53.035  i: [device] Setting selected server to Offline version: 1.18.1.2019-c186313fe owned: true home: false videoTranscode: true audioTranscode: false deletion: false class: null
11-12 21:46:53.073  i: Fetching [method:GET] http://127.0.0.1:32500/library/sections/268435459/all?includeCollections=1&includeTypeFirst=1&sort=titleSort&type=8&X-Plex-Token=...CXtC&X-Plex-Container-Start=0&X-Plex-Container-Size=50
11-12 21:46:53.087  i: Fetching [method:GET] http://127.0.0.1:32500/library/sections/268435459?includeAdvanced=1&includeCollections=1&includeDetails=1&includeTypeFirst=1&X-Plex-Token=...CXtC
11-12 21:46:53.096  i: [pms] /127.0.0.1:38020 - GET /library/sections/268435459/all
11-12 21:46:53.115  i: [pms] /127.0.0.1:38022 - GET /library/sections/268435459
11-12 21:46:53.185  i: Fetching [method:GET] http://127.0.0.1:32500/library/sections/268435459?includeTypeFirst=1&X-Plex-Token=...CXtC&X-Plex-Container-Start=0&X-Plex-Container-Size=200
11-12 21:46:53.200  i: [pms] /127.0.0.1:38026 - GET /library/sections/268435459
11-12 21:46:53.238  i: Fetching [method:GET] http://127.0.0.1:32500/library/sections/268435459/all?includeCollections=1&includeTypeFirst=1&sort=titleSort&type=8&X-Plex-Token=...CXtC&X-Plex-Container-Start=0&X-Plex-Container-Size=50
11-12 21:46:53.251  i: [pms] /127.0.0.1:38028 - GET /library/sections/268435459/all
11-12 21:46:53.500  i: [pms] /127.0.0.1:38030 - GET /photo/:/transcode
11-12 21:46:53.532  i: [pms] /127.0.0.1:38032 - GET /library/metadata/268506287/thumb/1573267389
11-12 21:46:54.664  i: [UserAction] Click item The 2 Bears (/library/metadata/268485726/children).
11-12 21:46:54.673  i: [Download Item] Downloading item with uri server://local/com.plexapp.plugins.library/library/metadata/268485726?asyncAugmentMetadata=1&includeConcerts=1&includeExternalMetadata=1&includeExtras=1&includePlexLinks=1&includePopularLeaves=1&includeRelated=1&includeRelatedCount=0&includeReviews=1&includeStations=1
11-12 21:46:54.681  i: Fetching [method:GET] http://127.0.0.1:32500/library/metadata/268485726?asyncAugmentMetadata=1&includeConcerts=1&includeExternalMetadata=1&includeExtras=1&includePlexLinks=1&includePopularLeaves=1&includeRelated=1&includeRelatedCount=0&includeReviews=1&includeStations=1&includeTypeFirst=1&X-Plex-Token=...CXtC
11-12 21:46:54.701  i: [pms] /127.0.0.1:38036 - GET /library/metadata/268485726
11-12 21:46:54.877  i: Fetching [method:GET] http://127.0.0.1:32500/library/sections?includeTypeFirst=1&X-Plex-Token=...CXtC
11-12 21:46:54.890  i: [pms] /127.0.0.1:38038 - GET /library/sections
11-12 21:46:54.922  i: Fetching [method:GET] http://127.0.0.1:32500/library/metadata/268485726/children?includeTypeFirst=1&X-Plex-Token=...CXtC&X-Plex-Container-Start=0&X-Plex-Container-Size=200
11-12 21:46:54.939  i: [pms] /127.0.0.1:38040 - GET /library/metadata/268485726/children
11-12 21:46:55.024  i: Creating PreplayArtistActivity.
11-12 21:46:55.073  i: [AugmentedContentHelper] Trying to load augmented content without an augmentation key
11-12 21:46:55.082  i: [Boot] PreplayArtistActivity took 9ms to run create behaviours.
11-12 21:46:55.091  i: Resuming PreplayArtistActivity.
11-12 21:46:56.486  i: [UserAction] Click 'play' button in preplay activity.
11-12 21:46:56.490  i: [PlayQueues] Creating remote PQ.
11-12 21:46:56.491  i: [PlayQueueAPIHelperBase] No item path provided, will generate a new one
11-12 21:46:56.492  i: Fetching [method:POST] http://127.0.0.1:32500/playQueues?continuous=0&includeChapters=1&includeLoudnessRamps=1&includeTypeFirst=1&repeat=0&shuffle=0&type=audio&uri=server%3A%2F%2Flocal%2Fcom.plexapp.plugins.library%2Flibrary%2Fmetadata%2F268485726%2Fchildren&X-Plex-Token=...CXtC
11-12 21:46:56.507  i: [pms] /127.0.0.1:38042 - POST /playQueues
11-12 21:46:56.560  i: [PlayQueueAPIHelperBase] Result container=<MediaContainer playQueueVersion="1" mediaTagPrefix="/system/bundle/media/flags/" identifier="com.plexapp.plugins.library" size="0" mediaTagVersion="1" playQueueSourceURI="server://local/com.plexapp.plugins.library/library/metadata/268485726/children" playQueueID="1879048227" playQueueShuffled="0" />
11-12 21:46:56.561  w: [RemotePlayQueue] Couldn't find item with PQ ID=null in current window.
11-12 21:46:56.562  w: [RemotePlayQueue] Couldn't find item with PQ ID=null in current window.
11-12 21:46:56.564  w: [RemotePlayQueue] Using first item as selected item since server response didn't contain 'playQueueSelectedItemID' attribute
11-12 21:46:56.569  w: [RemotePlayQueue] Couldn't find item with PQ ID=null in current window.
11-12 21:46:56.570  i: Showing toast: Unable to play media

Same issue here with last couple of betas

Sorry to at you guys but are you able to shed any light on this issue? @daioio @jesusmc

The team is aware of the issue and it’s working on a fix. Thanks for the report.

1 Like

Excellent thankyou

The issue should be fixed in a just released 7.24.2 build. Let us know if it actually fixed the issue for you. Sorry, and thanks for the reports!

Latest 7.25 beta fixes it for me, thanks, that was rapid :smiley:

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