Download

Server Version#: 4.59.2
Player Version#:7.21
My friend got an iPhone and a Plex Pass.

I got a Plex server and I share several libraries with him. I allowed him to download.

In Plex settings if we enable sync the white arrow downwards disappear on a movie detail site.

If we disable sync the white arrow shows but a message says that the owner of the server (me) should allow him to download (witch I did).

What might we do wrong?

From what I’ve been reading, Plex is transitioning the download feature to require a Plex Pass for the user who wants to download (for mobile sync this used to be linked to the server owner having a Plex Pass).

Yes, and as I wrote my friend (the user) HAS a Plex Pass

Does anyone want to help me here??

Have you already tried to restart the server and clients after changing those settings? Shouldn’t be required but sometimes it can help if something gets stuck.

Bothe the server and the IOS device has been restarted.

Nothing works

So much for the paid Plex Pass

I’ll tell my friend to cancel his pass!!

Currently, during this opt-in period, Downloads can only be used with a server who’s admin has a Plex Pass. This will be opened up to all servers once the opt-in period is over. This is mentioned in our FAQ.

Thanks. I didn’t know that.
Neither did my friend who payed for this utility!!

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