Downloaded Files downgrading quality randomly

Plex Media Server
1

Server Version#:1.31.3.6868
Player Version#:

Is there a way to lock quality when downloading files remotely? I am trying to maintain 1080 or 4k quality and sometimes it randomly transcodes the file to SD. sometimes I have to download and delete the file multiple times to get the original quality. The settings on the device that is doing the downloading is set to original quality.

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