Downloads not transcoding

Server Version#:1.24.5.5173
Player Version#:7.24.1

iOS > Settings > Downloads > Video Quality > 480p

If i download something which is already in 480p it downloads OK.

If I download anything which is a different quality, it doesn’t download.
I get the artwork but no video (“GB used” stays the same, tapping Play just gives the swirl).
There is no activity on the server.
I have left it for hours in case it needed time, but still the same.

I never had an issue with Sync, I don’t know why they replaced it!

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